V108 - PI Records Case Manager

Overview

This role involves supporting a busy legal team as a PI Records Case Manager with essential case management and administrative responsibilities. You will help keep personal injury matters organized by obtaining and tracking medical records, bills, liens, and related medical documentation, while maintaining accurate case information and completing timely follow ups.

Responsibilities

• Collaborate effectively with the legal team to support ongoing personal injury matters.
• Take ownership of assigned tasks while maintaining high standards of accuracy, timeliness, and attention to detail.
• Provide dependable customer service and professional communication while completing assigned responsibilities.
• Conduct timely follow ups regarding outstanding records, bills, liens, and documentation.
• Complete accurate data entry and maintain organized case information.
• Keep required medical documentation organized and up to date to support case management activities.
• Request medical records and supporting medical documentation from appropriate sources.
• Obtain and organize medical records, bills, and lien information for personal injury matters.
• Use Filevine to support case management and documentation activities.

Requirements

• 1-2 years of experience working as a case manager.
• Personal Injury experience required.
• Strong customer service and communication skills.
• Professional fluency in Spanish and English.
• Excellent attention to detail.
• Strong organizational and time management skills.
• Ability to take ownership of assigned responsibilities.
• Dependable and accountable work style.
• Ability to complete tasks and follow ups in a timely manner.
• Strong teamwork and collaboration skills.
• Ability to maintain high standards of accuracy and organization.
• Effective data entry and case information management skills.
• Ability to work with Filevine for case management activities.

Preferred Qualifications

• Bilingual professional with strong customer service skills and consistent follow through.

Compensation & Benefits

• Monthly compensation range: 1,220 to 1,320 USD.

Location

• Remote, Eastern Standard Time (EST).
• Working hours: Monday to Friday.
• Expected call volume: Moderate.
• Work shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America).

Languages

• English
• Spanish