V109C - Legal Administrative Assistant

Overview

An intake and administrative assistant is needed to support a criminal defense practice. This role serves as the first point of contact for incoming callers, providing professional, patient, and compassionate communication while gathering key information and helping ensure prospective and existing clients receive timely support.

Responsibilities

• Answer incoming calls professionally and serve as the initial point of contact
• Gather relevant background information from callers
• Request and receive documentation from prospective and existing clients
• Explain which documents callers need to provide before proceeding
• Ask initial screening questions regarding the caller’s location and type of case
• Upload, label, and organize documents within the appropriate digital folders
• Maintain accurate and orderly folders in the organization’s internal system
• Route prospective new clients to the appropriate intake team member for further assistance
• Conduct follow-up calls with existing clients when needed
• Send invoices and payment information to clients
• Support consultation payment collection through LawPay when assigned
• Provide general administrative support to the team
• Protect confidential client and case information
• Escalate documents, questions, and client matters to the appropriate team member for review

Requirements

• Full time availability during Eastern Time business hours is required
• Schedule is 8:00 a.m. to 5:00 p.m. Eastern Time
• English fluency and strong verbal communication skills are required
• Comfort handling approximately 16 to 30 calls per day is required
• Ability to learn and follow the organization’s internal folder management system is required
• No email or calendar management responsibilities are included in this role

Preferred Qualifications

• Experience answering professional phone calls
• Experience with Grasshopper, LawPay, and Dropbox
• Legal experience

Compensation & Benefits

• Compensation Range: 1040 USD to 1100 USD

Location

• Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)
• Languages: English