Sessional Ombudsman, Investment & Advice

Overview

This role involves serving as a Sessional Ombudsman in Investment and Advice (I&) disputes.

The I&A decision-making team resolves complex complaints and works with regulatory, industry, and consumer stakeholders to address key issues affecting the investment and advice sector.

This is a Board-appointed, fixed-term position for three years, with flexibility to work remotely if that suits your lifestyle. Engagements are per‑engagement and vary based on availability (for example: one day a week for several months, a few days per month, or longer-term arrangements). You will also have access to specialist teams, resources, and ongoing support.

Responsibilities

• Contribute to fair and timely resolution of Investment and Advice (I&) disputes
• Make decisions on complex complaints within the I&A decision-making function
• Engage with firms and complainants, including verbally explaining decisions
• Build and maintain positive relationships with relevant stakeholders
• Apply strong analytical skills to manage complex issues and a busy caseload
• Where required, coach and mentor junior staff

Requirements

To be successful in this role, you will need:

• Legal expertise: Legal qualifications with senior executive experience
• Industry knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
• Diverse backgrounds: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice
• Analytical prowess: Strong analytical skills to manage complex issues and a busy caseload
• Communication excellence: High-level written and verbal skills to engage with the financial services sector and community
• Simplicity in complexity: Ability to explain complex concepts simply
• Decision explanation: Skills to verbally explain decisions to firms and complainants
• Coaching ability: Ability to coach and mentor junior staff
• Resilience and determination: Strong resilience and focus to handle challenges and public scrutiny
• Engagement skills: Excellent skills to build positive relationships

Preferred Qualifications

• Knowledge in at least one relevant area, with multiple areas highly desirable, including:
  • financial planners
  • stockbrokers
  • managed funds
  • timeshares
  • traditional trustees
  • cryptocurrency wallet providers
  • horse-racing syndicates

Compensation & Benefits

• Access to hybrid working arrangements and state-of-the-art offices designed for collaboration and wellbeing
• Flexible work options (including per‑engagement flexibility)

Location

• Modern Melbourne and Sydney CBD offices (a team of over 1,200 professionals)
• Remote work is available if it suits your lifestyle