02. Personal Injury Intake Specialist | Fully Remote | USD Payments

Overview

This role serves as the first point of contact for individuals seeking legal assistance in personal injury law. Responsibilities include gathering case details, coordinating consultations, and providing a compassionate, professional client experience. Bilingual candidates are encouraged to apply.

Responsibilities

• Act as the first contact for leads via phone or email, providing a friendly and helpful experience
• Collect important information to understand client needs and determine how the firm can help
• Listen empathetically and direct individuals to appropriate resources within or outside the firm
• Complete legal forms and manage records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure their needs are met and provide additional support as needed
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork

Requirements

• Bachelor’s degree
• 3+ years of experience in customer service, appointment setting, or interpretation roles in contact centers
• Proficiency in managing calendars and information flow with accuracy and efficiency
• Demonstrated excellent organizational and time-management skills
• Ability to maintain discretion and confidentiality when handling sensitive information
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection
• Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written

Preferred Qualifications

• Previous experience in sales, customer service, or a legal background

Compensation & Benefits

• Paid Time Off: 2 weeks of paid leave and U.S. holiday recognition
• Wellness support: in-house psychological and wellness coaching services
• Free access to coaching programs supporting personal and professional development
• Free access to over 200 continuous improvement courses
• Long-term opportunities

Location

Fully remote; permanently residing in Latin America is required.