AI Solution Manager - Harvey

Overview

This role serves as the organization’s primary subject matter expert and internal champion for the Harvey platform. Responsibilities include driving adoption, building tailored workflows, and ensuring measurable value across multiple practice areas. The position sits at the intersection of legal practice, technology, and change management, with a focus on how AmLaw 100 firms leverage generative AI tools in transactional, litigation, regulatory, and advisory work.

Reports to the Director of Solutions Development, with a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as subject matter expert for the Harvey AI platform.
• Maintain deep proficiency in every platform feature, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform for recurring legal tasks; iterate based on user feedback and performance data.
  • Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive firm-wide adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• For Harvey specifically, own the firm’s relationship with Harvey as the single point of accountability for platform performance, roadmap alignment, and vendor engagement.
  • Manage regular business reviews, advocate for feature requests, escalate issues, and ensure contractual commitments and service levels are met.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and represent end-user needs in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report a comprehensive set of metrics demonstrating platform value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a demonstrated ability to drive technology adoption among attorneys.
• Hands-on experience with Harvey or a similar generative AI legal platform is strongly preferred, as is working knowledge of the broader legal AI vendor landscape.
• Demonstrated project management skills.
• Ability to translate between technical and legal audiences.

Compensation & Benefits

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the salary ranges above are the organization’s good faith estimate of annual salary(ies) it reasonably expects to pay for the position at the time of this posting.

Location

Remote work schedule available. Locations: Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC.

Equal Employment Opportunity

The organization is an Equal Opportunity / Affirmative Action Employer: Disability / Veteran. The organization is committed to creating a fair workplace and does not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.

Work Authorization

This role participates in E-Verify. Newly hired employees are verified through an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm identity and employment eligibility.