AI Solution Manager - Harvey

Overview

This role serves as the firm’s primary subject matter expert and internal champion for the Harvey platform, driving adoption, building tailored workflows, and ensuring the platform delivers measurable value across practice areas. The position sits at the intersection of legal practice, technology, and change management, with deep familiarity in how AmLaw 100 firms use generative AI tools for transactional, litigation, regulatory, and advisory work.

Reports to the Director of Solutions Development, with a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as a subject matter expert for the specific AI platform (Harvey).
• Maintain deep proficiency across platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities where the AI platform can streamline or transform existing work.
• Design, build, test, and deploy workflows and agents to support recurring legal tasks; iterate based on user feedback and performance data.
  • Document workflows
  • Establish quality controls
  • Create reusable templates adaptable across matters and practice areas
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive firm-wide adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement across different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• For Harvey specifically, own the firm’s relationship with the platform as the single point of accountability for platform performance, roadmap alignment, and vendor engagement.
  • Manage regular business reviews
  • Advocate for feature requests
  • Escalate issues
  • Ensure contractual commitments and service levels are met
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and serve as the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report on comprehensive metrics that demonstrate the platform’s value, adoption, and impact.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred.
• Experience working with generative AI platforms—either as a builder, administrator, or power user.
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Hands-on experience with Harvey or a similar generative AI legal platform is strongly preferred, as is working knowledge of the broader legal AI vendor landscape.
• Demonstrated project management skills.
• Ability to translate between technical and legal audiences.

Preferred Qualifications

• JD
• Hands-on experience with Harvey or a similar generative AI legal platform
• Working knowledge of the broader legal AI vendor landscape

Compensation & Benefits

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is:

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. The above ranges represent the employer’s good faith estimate of annual salary at the time of posting.

Location

Remote work schedule available. Location options:

• Boston, MA
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Rochester, NY
• San Francisco, CA
• Washington, DC

Equal Opportunity / E-Verify

The employer is an Equal Opportunity / Affirmative Action Employer (Disability / Veteran) and is committed to fair employment practices. The employer participates in E-Verify; all newly hired employees are verified through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm identity and employment eligibility.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.