AI Solution Manager - Harvey

Overview

This role serves as the firm’s primary subject matter expert and internal champion for the Harvey platform, driving adoption, building tailored workflows, and ensuring the platform delivers measurable value across practice areas. The position sits at the intersection of legal practice, technology, and change management and requires familiarity with how AmLaw 100 firms use generative AI tools in transactional, litigation, regulatory, and advisory work.

The position reports to the Director of Solutions Development and includes a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as subject matter expert on the AI platform (Harvey).
• Maintain deep proficiency across platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals, serving as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform for recurring legal tasks, iterating based on user feedback and performance data.
  • Document workflows
  • Establish quality controls
  • Create reusable templates adaptable across matters and practice areas
• Develop and deliver onboarding and training, including practice-specific training, office hours, written guides, and video tutorials.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement across user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Own the firm’s relationship with Harvey (Harvey-specific responsibilities), acting as the single point of accountability for:
  • Platform performance
  • Roadmap alignment
  • Vendor engagement
  • Regular business reviews
  • Feature request advocacy
  • Issue escalation
  • Ensuring contractual commitments and service levels are met
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and represent the voice of end users in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report comprehensive metrics demonstrating platform value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including tools focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific capabilities.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators (KPIs), and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights for product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking and ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Hands-on experience with Harvey or a similar generative AI legal platform strongly preferred, as is working knowledge of the broader legal AI vendor landscape.
• Demonstrated project management skills.

Preferred Qualifications

• JD Preferred.
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• Anticipated annual salary range (depending on location):
  • Rochester, NY: $124,000 to $190,850
  • Boston, MA: $136,500 to $210,100
  • Chicago, IL: $136,500 to $210,100
  • Los Angeles, CA: $136,500 to $210,100
  • Washington, DC: $136,500 to $210,100
  • New York, NY: $150,000 to $231,000
  • San Francisco, CA: $150,000 to $231,000
• In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. Contingent compensation is not yet calculable and may be zero ($0) in some circumstances. The salary ranges listed above are the employer’s good faith estimate at the time of posting.

Location

Remote work schedule available.

Locations listed for this position:

• Boston, MA
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Rochester, NY
• San Francisco, CA
• Washington, DC