Assistant Vice President, Claims Counsel

Overview

Full-time position involving claims management, leadership, and division operations within the Liability Division. The role combines hands-on claim and account management with operational responsibilities and national business development support. It reports to the Head of the Liability Division.

Location & Work Arrangement

• Fully remote
• Travel required as needed (approximately 10%)

Responsibilities

Claim & Account Management

• Manage an assigned inventory of liability claims through resolution, including cases of extreme complexity, in accordance with applicable statutes, client guidelines, and company standards.
• Establish contact on all new losses within 24 hours; evaluate coverage; investigate liability and damages; and document the plan to move each claim toward closure.
• Direct and control the litigation process, obtain expert reviews, and pursue contribution and apportionment where appropriate.
• Set and adjust reserves within assigned authority levels and maintain active 30 to 90-day diaries and plans of action.
• Provide subject matter expertise on general, auto, professional, dental, and medical benefits liability claims.
• Deliver client service, prepare for and participate in client claim meetings and audits, and prepare annual Stewardship Reporting.
• Travel for mediations, arbitrations, trials, and/or client meetings.

Operations

• Partner with the EVP, VP, managers, and supervisors to run day-to-day division operations.
• Develop and present training programs; help revise division policies, procedures, and forms.
• Serve as a dedicated resource on complex coverage and legal matters; assist with contract renewals and negotiations.
• Lead monthly Roundtable meetings and ensure compliance with client contracts, quality measures, and regulatory requirements.

Marketing & Growth

• Network nationally with clients, risk managers, brokers, captive managers, and prospects to cultivate new business.
• Attend national conferences, speak at industry events, and develop white papers and articles for trade publications.
• Work with the Business Development Team, Client Services Team, and Division Heads to respond to RFPs and deliver oral presentations.

Requirements

• Juris Doctorate (JD) or Bachelor’s degree preferred.
• Minimum of ten years’ experience managing liability claims and/or defending liability lawsuits (professional, products, EPLI, general, auto, property, medical benefits), including knowledge of national claims management rules and regulations.
• Minimum of 5 years’ experience supervising or managing claims professionals.
• Experience with governmental and/or public entity claims and risk management preferred.
• Home state adjuster and/or law licensure required; candidates who do not currently hold it must obtain it within 60 days of hire, as permitted by state law.
• Working knowledge of medical and dental terminology and various jurisdictional issues.
• Ability to read and interpret insurance policies, statutes, legal opinions, and regulations, and to write complex coverage letters, reports, and client correspondence; Fluent spoken and written English.
• Strong analytical, problem-solving, and project management skills.
• Proficiency with Microsoft Office, RMIS/claims management software, and video conferencing platforms such as Zoom and Teams.
• Strong leadership, communication, and customer service skills, with business acumen and the ability to adapt quickly to change.

Compensation & Benefits

Salary

• $180,000 – $190,000 annually
• The salary range is an estimate; actual compensation will be determined based on experience, qualifications, skill set, and work location.

Benefits

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer-paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company-paid holidays
• Employee assistance resources and a supportive culture that values balance and wellbeing

Equal Opportunity Employer

An equal opportunity employer. Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, qualified applicants with arrest or conviction records will be considered.