Overview
This role provides correction services to clients through IRS and DOL correction programs. Responsibilities include preparing client correction packets, performing Microsoft Excel calculations, conducting technical research and analysis, and supporting consulting and training efforts.
Responsibilities
- Provide consulting services to internal and external clients on:
- technical correction issues
- IRS and DOL guidance
- internal processes and procedures
- Perform correction services through IRS and DOL correction programs, including:
- completing Microsoft Excel calculations for clients
- auditing and delivering correction packets for clients
- Conduct correction presentations for Client Services training, tailored towards the Plan Services Group and FuturePlan
- Provide internal basic technical training
- Review, audit, and update existing basic and intermediate internal or external training materials related to IRS and DOL corrections
- Demonstrate functional knowledge of:
- correction-related documents
- plan forms and notices
- business unit policies and procedures
- Independently perform fee-for-service correction engagements
- Assist with advanced fee-for-service correction consultations
- Participate in special projects (including IT and project management)
- Complete basic technical research projects and present findings, including updates such as:
- correction Revenue Procedure updates
- Voluntary Fiduciary Correction Program amendments
- Prohibited Transaction Exemption 2002-51 amendments
- Write and update technical content, including:
- correction articles
- correction ERISA policy statements
- ERISA education research forms as needed
- Analyze and interpret general legislative, statutory, regulatory, or case law guidance, including impact to:
- the correction industry
- correction products, services, and systems
- Demonstrate functional knowledge of main plans and products and how they affect correction process, procedures, calculations, and forms
- Demonstrate basic knowledge of the retirement plans industry and applicable regulatory agencies (e.g., DOL, IRS)
- Continue building technical and industry knowledge through continuing education classes
- Meet department service level standards (SLAs)
- Perform other duties and projects as assigned
Training and Education
- Successfully complete ASPPA exams applicable to the area of Technical Expertise
Requirements
- Bachelor’s degree in business, finance, accounting, or a related field
- Intermediate proficiency in Outlook and MS Office software applications, specifically Excel, Word, PowerPoint, and Teams
- Strong client service and interpersonal skills with a professional demeanor and positive attitude
- Strong organizational and time management skills; ability to prioritize and complete multiple tasks within given timeframes and standards
- Detail-oriented with excellent analytical and problem-solving skills
- Sound business judgment and strong written and oral communication skills
- Strong seminar training and presentation skills
- Meet department service level standards (SLAs)
Preferred Qualifications
- ASPPA designations preferred (not all mandatory); may include QKA, QKS, QKC, QPA, CPC, QP3
- Special consideration given to:
- Microsoft Excel proficiencies
- knowledge with core code logic and system architecture for BOT tool creations and enhancements (e.g., tool to run a DOL calculator instead of manual entry)
- knowledge of both internal tools and programs (e.g., ARK, Salesforce, AXIS)
- CPA, MBA, JD, or PMP
- Ascensus experience or industry experience
Software / Tools (Knowledge Areas)
- Experience or familiarity with internal tools and programs (e.g., ARK, Salesforce, AXIS)
- Ability to support technology-enabled workflows and tool enhancements
Compensation & Benefits
Not specified in the provided job description.
Location
Not specified in the provided job description.