Bankruptcy Support Specialist

Overview

This role manages and processes bankruptcy-related accounts within the company’s portfolio. Responsibilities include ensuring compliance with federal and state bankruptcy laws, coordinating with internal and external stakeholders, and providing accurate reporting on bankruptcy cases to protect company assets and minimize losses.

Pay

USD $23.00 - USD $24.00 /Hr.

Responsibilities

• Review, monitor, and manage accounts involved in bankruptcy proceedings, including:
  • Conducting account research
  • Processing customer requests
  • Placing holds
  • Updating account status
  • Ensuring compliance with automatic stay requirements
  • Sorting and distributing inbound and outbound mail
  • Responding to emails and inquiries related to loan balances and payoffs
  • Making appropriate decisions based on case details
• Prepare case notes and file bankruptcy and legal-related documentation, including:
  • Proofs of claim
  • Reaffirmation agreements
  • Discharge paperwork
  • Other legal submissions
  • Ensure compliance with regulatory standards
  • Efficiently enter data and upload documents into the system of records
• Serve as the primary liaison with courts, trustees, attorneys, customers’ legal representatives, and internal departments
  • Stay up to date with changes in bankruptcy laws and best practices to ensure compliance with federal and state regulations
• Track and report bankruptcy case status, recoveries, and potential risks to management
• Monitor payment plans and ensure accurate account adjustments during and after bankruptcy proceedings, including:
  • Calculating and adjusting repayment plans
  • Settling or payoff adjustments as required by court orders
• Assist with development of policies and procedures related to bankruptcy processing and recovery
• Identify risk exposure and recommend strategies for loss mitigation and debt recovery
• Follow policies and procedures to complete tasks accurately and on time
• Take inbound/transfer calls to support Account Servicing and customers with bankruptcy-related questions as needed
• Perform other duties as assigned by management

Requirements

• High school diploma/GED equivalent
• 2 years of experience in bankruptcy, loan servicing, collections, or a related field
• Proficiency in loan servicing or case management software required
• Knowledge of Microsoft Word, Excel, and Internet software
• Ability to:
  • Come to work promptly and regularly
  • Take direction and work well with others
  • Work under the stress of deadlines
  • Concentrate and perform accurately
  • React to change productively

Compensation & Benefits

• Day-one health benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts)
• 401(k) with company match (enrollment on day-one)
• Paid sick and volunteer time off
• Paid parental leave options
• Employer paid life and disability
• Wellbeing on Demand Program
• Flexible work environment with a casual dress code
• Employment status (full-time or part-time) may affect eligibility for certain benefits; some benefits are available only after a specified period of employment

Work Environment

Office environment with significant time spent sitting, typing, and talking on the telephone.

Location

Remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.