New Case Coordinator

Overview

This full-time role is remote and involves coordinating new personal injury cases from intake through early case management. The position includes client communications, document handling, incident research, and coordination with medical providers and insurance companies.

Pay: $20/hr

Must be eligible to work in the U.S.

Responsibilities

• Refer clients to medical treatment such as physical therapy or chiropractor
• Confirm clients have scheduled appointments with medical providers
• Obtain or reconfirm necessary details of how the incident occurred
• Research incident details and location when clients have limited information
• Report incidents to all parties’ insurance companies and obtain claim information
• Review documents received from an investigator and enter relevant data into ACT
• Process a minimum of 125 cases from intake to case management
• Ensure retainer documents are properly signed and filed
• Perform daily follow-up with clients to confirm they receive all relevant information
• Send referral communications to firms handling leads and update client information in ACT
• Meet in person with clients who will be coming into the office to sign up
• Review files and send SR1 when needed
• Send Letters of Representation to all parties’ insurance companies
• Save all documents and photos to client folders and ensure they are properly labeled
• Draft and send subout letters for clients who have a prior attorney
• Build strong rapport with clients
• Make a great first and lasting impression on clients

Requirements

• Strong organizational skills
• Excellent written and verbal communication skills
• Ability to be empathetic yet persuasive
• Confident
• Ability to work in the U.S. (eligibility required)

Preferred Qualifications

• Not specified

Compensation & Benefits

• Flexible schedules
• Medical, dental, vision, and pet insurance
• 401(k) with company match
• Company-paid life insurance and AD&D coverage; voluntary life insurance
• Short-term and long-term disability
• Employee Assistance and Travel Assistance Programs
• Paid time off, paid sick time, and paid holidays
• Health FSA and Dependent Care FSA
• Accident insurance
• Commuter transportation incentive
• Cell phone and internet stipend
• Fully paid parking
• Learning and development programs

Location

• Remote

Required Application Materials

• Resume
• Pay expectation