eDiscovery Managed Services Project Manager

Overview

This role serves as the primary point of contact for clients assigned to the Managed Services team. The eDiscovery Managed Services Project Manager oversees and coordinates multiple projects, strategizes best practices to meet client goals, and ensures client deadlines are met. This position also acts as a liaison between internal teams to manage client requests.

Responsibilities

• Serve as the primary point of contact for clients and maintain consistently high client service standards
• Directly oversee, coordinate, and track project progress and workflow from initiation through production for multiple projects
• Provide e-discovery consulting by planning and strategizing with clients on how to process data and leverage technology to accomplish project goals
• Manage client requests, including:
  • Receipt of data
  • Data processing
  • Release and setup of data to an online review tool
  • Support for the online review tool
  • Production management
• Coordinate efforts across multiple operational and support teams to ensure interdependencies are not missed, priorities are negotiated, and shared resources are used effectively
• Act as a liaison between the organization, clients, and third-party vendors to create and deliver the right solutions
• Receive and respond to client requests by gathering information needed to resolve inquiries and serving as the link between clients and internal teams (Data Processing, Hosting, Forensics, and Finance)
• Anticipate client needs and proactively provide assistance to meet service and support expectations
• Develop strong, long-term client relationships to drive repeat business and obtain client references
• Identify opportunities to provide add-on services for clients

Requirements

• 1–2 years of experience in the legal field in e-discovery, litigation support, paralegal, attorney, or review project management (required)
• 1–2 years of experience with client services in a professional environment or account management in a technical environment (required)
• Excellent verbal and written communication skills, professional demeanor, and ability to multi-task in a fast-paced environment
• Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting client requests
• Strong technological skills related to e-discovery platforms (required)
• Ability to organize and prioritize tasks in a fast-paced, high-growth environment without sacrificing quality of client service
• Ability to work successfully both in a team and as an individual contributor
• Bachelor’s degree required; JD a plus
• Platform-specific certifications a plus

Compensation & Benefits

Not specified in the provided job description.

Location

Not specified in the provided job description.

Equal Employment Opportunity

The organization is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.