Business Operations Analyst IV - Internal Only

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Posted Oct 16, 2026

Remote · US Full Time

$119K – $198K/yr

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Overview

This role supports Legal’s Strategy and Enablement team and owns strategic initiatives that improve how Legal operates. Responsibilities focus on improving efficiency, scalability, and business impact through technology, automation, data, and process improvement. Work involves translating complex operational challenges into practical, scalable solutions delivered with measurable results. The role also drives change management and adoption so new tools, processes, and ways of working are sustained.

Responsibilities

Own high-impact transformation initiatives to improve Legal’s operational effectiveness, scalability, and ability to support business priorities.
Identify, evaluate, and prioritize opportunities to simplify processes, improve workflows, and apply AI, automation, and data solutions to complex business challenges.
Translate strategic objectives into actionable plans; define business requirements and success measures; coordinate cross-functional teams to deliver results.
Build partner alignment and influence decisions while navigating competing priorities without direct authority.
Drive change management efforts, including partner engagement, communications, organizational readiness, and adoption of new tools, processes, and ways of working.
Partner with technical and business teams to develop and implement scalable solutions, including governance, controls, risk management, and operational ownership for privileged and confidential Legal information.
Establish performance measures, evaluate outcomes, and use data and feedback to identify improvements, demonstrate business value, and sustain results.

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Requirements

Minimum of 14 years of related experience; or minimum of 12 years with a Bachelor’s degree; or 8 years with a Master’s degree; or a PhD with 5 years of experience.
Demonstrated success driving complex, cross-functional initiatives that deliver measurable operational improvements.
Experience leveraging technology, AI, automation, data, or process improvement to solve business problems and improve operational performance.
Proven strategic thinking, analytical, and problem-solving skills, including the ability to assess opportunities, evaluate tradeoffs, manage risk, and translate insights into practical solutions.
Excellent communication and collaboration skills, including the ability to engage leaders, bridge business and technical teams, and communicate complex concepts clearly.

Compensation & Benefits

Tier 1 (United States of America): 119,000 - 179,000 USD per year
Tier 2 (United States of America): 132,000 - 198,000 USD per year

Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process.

Additional components of total compensation may include quarterly bonuses, Restricted Stock Units (RSUs), Paid Time Off, and many region-specific benefits. Compensation may vary based on where a role is performed, with work locations grouped into geographic pay tiers.

Location

U.S. Remote Only
At this time, candidates for this role who are based in the following locations are not being considered: California, Seattle, WA, the New York City Metro (Tri-State) area, or the Washington, DC Metro area.
U.S. Remote & Massachusetts roles: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.