Case Administrator (Legal Services/Administrative Support)

Overview

The organization is seeking a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries. This role supports day-to-day case administration through a proprietary case management system, coordinates with parties, attorneys, and neutrals, and helps ensure accurate scheduling, documentation, and billing processes. The position is well-suited for professionals with a background in customer service or legal support who are interested in alternative dispute resolution and can use technology to manage case data.

Responsibilities

• Manage day-to-day arbitration and mediation case administration using the organization’s case management system (PRISM)
• Correspond with parties, attorneys, and neutrals
• Ensure accurate scheduling, documentation, and billing processes
• Maintain organized, detail-focused case records and workflows
• Handle sensitive information with professionalism and discretion

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; ability to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Compensation & Benefits

Pay Range

Compensation will be determined based on geographic location.

• Charlotte, Miami, San Antonio: $49,000 - $52,000
• Atlanta, Buffalo, Dallas, Fresno: $52,000 - $55,000
• Houston, Johnston, Minneapolis: $53,000 - $56,000
• Chicago, Philadelphia, Voorhees: $55,000 - $59,000
• Boston, Los Angeles: $58,000 - $61,000
• New York City, San Francisco: $62,000 - $65,000

This position is also eligible for quarterly performance-based incentives.

Benefits

• Medical, dental, orthodontia, and vision coverage
• Student loan repayment program
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Location

Remote work arrangement.

Equal Opportunity

The organization is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.