Case Filing Specialist, Intake

Overview

The organization is seeking a highly organized, detail-oriented Case Filing Specialist to support the intake of arbitration and mediation case filings.

Responsibilities

• Review new case filings to ensure compliance with organizational policies, due process protocols, and documentation standards.
• Accurately input case information into the case management system.
• Scan and index documents; verify data with colleagues and case owners.
• Respond to filer inquiries, resolve incomplete submissions, and communicate procedures clearly and professionally.
• Create and maintain customer accounts.
• Ensure confidentiality of case data; escalate complex issues to management.
• Assist with research and data maintenance projects.
• Participate in team meetings and training sessions to support continuous improvement.

Qualifications

• Associate’s degree in Business Administration, Legal Studies, or a related field, or equivalent experience.
• 0–2 years of administrative experience in a client-focused corporate or legal environment.
• Proficiency in Microsoft Outlook, Word, Excel, and ability to learn case management systems.
• Excellent attention to detail, organizational skills, and time management.
• Strong verbal and written communication skills.
• Ability to handle confidential information with discretion and adhere to data security protocols.

Compensation & Benefits

Pay Range

• Charlotte, Miami, San Antonio: $49,000 – $52,00
• Atlanta, Buffalo, Dallas, Fresno: $52,000 – $55,000
• Houston, Johnston, Minneapolis: $53,000 – $56,000
• Chicago, Philadelphia, Voorhees: $55,000 – $59,000
• Boston, Los Angeles: $58,000 - $61,000
• New York City, San Francisco: $62,000 – $65,000

Incentives

• Quarterly performance-based incentives (eligible).

Benefits

• Medical, dental, orthodontia, and vision coverage
• Student loan repayment program
• 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Location & Work Environment

• Remote work arrangement.
• Candidates must reside at a U.S. location within 125 miles of their assigned office location.
• Compensation will be determined based on geographic location.

Equal Opportunity

This organization is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.