Case Manager Assistant (Remote) | LATAM

Overview

Full-time contractor role with a remote workplace. Work schedule is Monday to Friday, aligned with US Pacific Time (PST).

This position supports a senior case manager at an established plaintiff personal injury firm in Los Angeles focused on premises liability cases (slip-and-fall and trip-and-fall). You will act as the dedicated assistant to one case manager, taking ownership of scheduling, follow-ups, and file work so the case manager can stay focused on developing cases.

Responsibilities

• Schedule client medical appointments and keep treatment calendars up to date.
• Request medical records and bills, and follow up with providers until documents are received.
• Keep case files organized and current in the firm’s case management software.
• Track deadlines and outstanding items; flag anything at risk to the case manager.
• Communicate with clients, medical providers, and insurance representatives to collect missing information.
• Prepare correspondence, forms, and simple status updates.
• Protect client confidentiality at all times.

Requirements (Must-Have)

• At least 2 years supporting case managers at a US personal injury law firm.
• Hands-on experience scheduling medical appointments.
• Hands-on experience requesting medical records and bills.
• Strong written and spoken English.
• Organized and detail-oriented, with reliable follow-through across many active cases.
• Comfortable using Microsoft Office or Google Workspace and a legal case management platform.
• Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

Preferred Qualifications (Nice-to-Have)

• Premises liability (slip-and-fall or trip-and-fall) case experience.
• Experience working through remote desktop access to a firm’s systems.

Compensation & Benefits

• $900 to $1,200 per month, depending on experience.

Location

Remote (client is based in Los Angeles).