Case Manager - Personal Injury | Remote

Overview

This role is a remote Case Manager position supporting a Texas-based personal injury law firm through a team of Legal Assistants. The employer is seeking an experienced, organized, and proactive Case Manager with hands-on leadership ability to oversee case workflows, maintain quality standards, and develop team performance.

Responsibilities

Team Leadership & Development

• Supervise, mentor, and support Legal Assistants through training, coaching, and performance feedback.

Case Oversight & Quality Control

• Monitor case progress.
• Assign tasks based on workload and priorities.
• Review work for accuracy, completeness, and compliance with firm procedures.

Personal Injury Case Support

• Oversee pre-litigation and litigation workflows.
• Assist with case preparation.
• Help ensure matters progress toward key milestones and resolution.

Performance Management & KPIs

• Track key performance indicators (KPIs).
• Evaluate team performance and address performance concerns.
• Promote accountability.

Attorney Collaboration & Client Service

• Coordinate with attorneys and team members to address case needs, resolve issues, and maintain high standards of client service.

Process Improvement & Administration

• Identify workflow improvements.
• Promote consistent procedures.
• Assist with resource planning and other departmental needs.

Requirements

• At least five years of Legal Assistant or comparable legal support experience.
• Two to three years of supervisory or team management experience.
• Strong understanding of legal terminology, case management, and legal documentation.
• Demonstrated leadership, communication, organization, and problem-solving skills.
• Ability to manage competing priorities, meet deadlines, and maintain confidentiality.
• Proficiency with case management software and Microsoft Office applications.
• Experience supporting a U.S.-based personal injury law firm.
• Familiarity with pre-litigation and litigation workflows.

Preferred Qualifications

• Experience with case management platforms such as Filevine.
• Experience tracking KPIs, coaching team members, and improving processes.

Compensation & Benefits

• Monthly Compensation: $2,426.00–$2,773.00 USD (based on relevant experience and qualifications).
• Quarterly Performance Bonuses (additional earning opportunities based on performance and results).
• Paid Time Off.
• Paid Holidays (for designated company holidays).
• Career Growth & Professional Development.

Location & Work Arrangement

• Location: Remote; candidates must reside outside the United States.
• Engagement: Full-time independent contractor.
• Schedule: Must be available to work overlapping hours with the U.S.-based legal team.
• Practice Area: Texas-based personal injury law.