Case Manager - Personal Injury | Remote

Overview

This remote Case Manager role provides hands-on leadership for a team of Legal Assistants supporting a Texas-based personal injury law firm. The position involves overseeing case workflows, coaching teammates, maintaining quality standards, and coordinating with attorneys to support client-focused case progress.

Responsibilities

Team Leadership & Development

• Supervise, mentor, and support Legal Assistants through training, coaching, and performance feedback.

Case Oversight & Quality Control

• Monitor case progress.
• Assign tasks based on workload and priorities.
• Review work for accuracy, completeness, and compliance with firm procedures.

Personal Injury Case Support

• Oversee pre-litigation and litigation workflows.
• Assist with case preparation.
• Support progression of matters toward key milestones and resolution.

Performance Management & KPIs

• Track key performance indicators (KPIs).
• Evaluate team performance.
• Address performance concerns and promote accountability.

Attorney Collaboration & Client Service

• Coordinate with attorneys and team members to address case needs and resolve issues.
• Maintain high standards of client service.

Process Improvement & Administration

• Identify workflow improvements.
• Promote consistent procedures.
• Assist with resource planning and other departmental needs.

Requirements

• At least five years of Legal Assistant or comparable legal support experience.
• Two to three years of supervisory or team management experience.
• Strong understanding of legal terminology, case management, and legal documentation.
• Demonstrated leadership, communication, organization, and problem-solving skills.
• Ability to manage competing priorities, meet deadlines, and maintain confidentiality.
• Proficiency with case management software and Microsoft Office applications.
• Experience supporting a U.S.-based personal injury law firm.
• Familiarity with pre-litigation and litigation workflows.
• Experience with case management platforms such as Filevine.
• Experience tracking KPIs, coaching team members, and improving processes.

Preferred Qualifications

• Hands-on U.S. personal injury litigation experience.

Compensation & Benefits

• Monthly compensation: $2,426.00–$2,773.00 USD (based on relevant experience and qualifications)
• Quarterly performance bonuses: Additional earning opportunities based on performance and results.
• Paid Time Off: Paid time away from work.
• Paid Holidays: Paid time off for designated company holidays.
• Career growth & professional development: Opportunities to build skills and expand expertise.

Location

• Remote: Candidates must reside outside the United States.

Engagement & Schedule

• Full-time independent contractor
• Schedule: Must be available to work overlapping hours with the U.S.-based legal team.
• Practice area focus: Texas-based personal injury law.