Case Operations Manager

Overview

This role is for a Case Operations Manager.

• Location: Remote (US)
• Employment Type: Full-time
• Compensation: $60,000–$80,000 base + performance bonus

The organization provides medical malpractice and personal injury firms with vetted, board-certified, actively practicing physician experts, including case-ready dossiers delivered on a defined timeline.

Responsibilities

• Own each case end-to-end, from intake through delivery of the case-ready dossier.
• Triage new case requests by evaluating specialty fit, deadlines, and conflicts, and making fast, documented decisions.
• Match matters to the expert roster and help drive screening calls between firms and physicians.
• Assemble and QA case-ready dossiers, including:
  • license/board verification
  • testimony history with plaintiff/defense split
  • rates and related details
  • ensuring nothing is delivered with a gap in the required information
• Coordinate retainers and engagement paperwork, including the billing pass-through process (experts invoice the organization; firms receive a clean, itemized bill).
• Track deadlines continuously and escalate risks before they become emergencies.
• Provide a calm, competent operational presence for firm associates.
• When a firm sends a matter, manage the promise window by either ensuring delivery commitments are met or providing an honest no within 4 business hours.

Requirements

• 3+ years in litigation support, expert-witness services, legal nurse consulting, or a med-mal/PI firm (paralegal or case-manager background is ideal).
• Working knowledge of how expert engagements actually run, including retainers, depositions, and disclosure deadlines.
• Strong deadline discipline and the communication skills to manage stakeholders.
• Comfort working with an AI operations system that supports preparation while you make decisions.
• Discretion: case material is confidential.

Compensation & Benefits

• $60,000–$80,000 base
• Performance bonus

Location

• Remote (US)