Settlement Coordinator - Lemon Law (LATAM)

Overview

This role involves coordinating lemon law settlements from demand through funding for a high volume of active cases. The Settlement Coordinator tracks settlements and timelines, coordinates vehicle surrender logistics, and ensures settlement documentation and payments close cleanly.

The organization represents consumers in automotive lemon law claims against manufacturers nationwide and works closely with attorneys, case managers, and manufacturer counsel.

Responsibilities

• Move lemon law cases from demand to funded settlement.
• Calculate repurchase and cash-and-keep figures, including incidental damages, offsets for use, negative equity, and payoff amounts.
• Track every settlement, offer, and counter-offer; flag responses that fall below authorized ranges to the assigned attorney.
• Serve as the day-to-day point of contact with manufacturer representatives and defense counsel on open settlements.
• Follow up on outstanding checks, vehicle surrenders, release drafts, and funding timelines; escalate matters that stall past firm deadlines.
• Coordinate vehicle surrender logistics, including inspection dates, title transfer, lienholder payoff, and payment of attorney’s fees.
• Explain settlement offers, settlement terms, and next steps to clients in plain language.
• Obtain signed releases, settlement agreements, odometer statements, and other required documents.
• Keep clients updated on surrender scheduling and payment status.
• Review release agreements for accuracy against agreed terms before sending for signature.
• Track settlement checks and attorney fee payments through receipt and disbursement.
• Confirm lien and loan payoffs are completed and documented.
• Maintain up-to-date case management records for every settlement milestone.

Requirements

• Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
• Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
• Must have a stable internet connection with a minimum speed of 25 Mbps.
• Available to work U.S. business hours.
• Willingness to use time-tracking software.
• Available to work in LATAM; this position is only open to candidates located in LATAM.
• Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.

Qualifications

• 2+ years in a law firm, claims, or settlement role, preferably in consumer or plaintiff-side litigation.
• Experience reading and summarizing financial documents such as purchase contracts, lease agreements, and loan payoff statements.
• Strong working knowledge of Excel or Google Sheets, including formulas for damages and offset calculations.
• Experience with a case management system (e.g., Filevine, Clio).
• Clear, professional written communication with clients and opposing counsel.
• Strong attention to detail to ensure accuracy, consistency, and quality.
• Strong English communication skills (C1 level), both verbal and written.

Compensation & Benefits

• $8–10/hour, paid based on skills and experience for a full-time, 40-hour workweek.
• Performance-based bonuses.
• 7 paid time off (PTO) days plus 7 paid holidays.

Preferred Qualifications

• Experience working on consumer or plaintiff-side litigation and/or automotive lemon law settlements.
• Experience collaborating with attorneys and manufacturer counsel on settlement execution and documentation.