Client Services Coordinator - Legal/Immigration (100% REMOTE)

Overview

The organization is seeking a Client Services Coordinator to support partners, attorneys, and the legal team with client onboarding, reporting, and data management. This role primarily supports large corporate clients, while also assisting with smaller clients or tasks not specific to any single client.

This is a full-time, exempt position based in Santa Monica. The role can be performed remotely, in-office, or on a hybrid model. Remote applicants will be considered but must be located in the Pacific Time Zone.

Responsibilities

• Participate in the onboarding process for new corporate clients, including collecting and organizing documents, ensuring internal platforms are set up accurately, and assisting partners and managing attorneys with responses to client questions.
• Collaborate with partners and managing attorneys to prepare and deliver documents such as reports, dashboards, and client-specific tools.
• Develop advanced familiarity with WRapid report generation, filtering, subscriptions, and related functions to meet reporting responsibilities.
• Create reports needed for legal team success.
• Use templates to draft and update billing, budgeting, and forecasting reports.
• Perform regular analysis of information gathered through standard reports and communicate applicable findings to leadership/partners.
• Help maintain data integrity in WRapid by monitoring and updating data discrepancies.
• Support initiatives that maintain and ensure the integrity and organization of client information.
• Maintain subject matter expertise for multiple major clients.
• Assist attorneys with training materials for client presentations and help present when appropriate.
• Work with business development team members to prepare and organize information for Requests for Proposal.
• Assist with data integrity/adherence reviews.
• Assist with employee record creation and case initiation when necessary (usually in cases of change of counsel with high-volume initiation).
• Extract, save, and log documents received for each foreign national, identifying missing documents.
• Perform thorough and accurate document management and data entry.
• Complete legal record-keeping and database management tasks.
• Other duties as assigned.

Requirements

• Bachelor’s degree (required) with a strong academic background.
• At least 2 years of business immigration experience as a paralegal working on NIV cases (preferred).
• If no paralegal experience: 3–5 years of business immigration experience in another role can be substituted.
• Excellent attention to detail.
• Proven organizational, process, and computer skills, including proficiency in Excel.

Compensation & Benefits

• Pay rate: $70,000 – $85,000 annualized.
• Paid time off and paid holidays.
• Medical, dental, vision, and life insurance coverage.
• Health savings and flexible spending accounts to help offset healthcare and dependent care expenses.
• Retirement plan options (401k & Roth 401k).
• Employee assistance program.
• Benefits availability and eligibility may vary based on role and employment status.

Location

• Santa Monica (full-time, exempt).
• Remote, in-office, or hybrid model.
• Remote applicants must be located in the Pacific Time Zone.

Additional Information

• This role is not being handled by outside recruiters.
• The organization does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes submitted without a signed agreement may be considered the property of the organization, which reserves the right to pursue and hire candidates without financial obligation.