Client Services Manager - Legal/Immigration (100% Remote)

Overview

This remote, full-time Client Services Manager role is part of the organization’s leadership team, working alongside the Executive Committee to develop and implement best practices that support legal services. The position’s decisions directly influence day-to-day operations, particularly in relation to client relationships and interactions.

Responsibilities

• Oversee the development of internal workflow protocols and documentation, including drafting and distributing firmwide memos in support of case work.
• Supervise the onboarding process for new corporate clients, including facilitating document collection and organization; work alongside the internal team to ensure internal platforms are set up accurately; and assist Partners and Managing Attorneys with responses to client questions.
• Collaborate with Partners and Managing Attorneys to prepare and deliver documents such as reports, dashboards, and client-specific tools.
• Perform regular analysis of information gathered through standard reports and communicate applicable findings to Leadership/Partners.
• Strategize and develop best-practice protocols for data management and data integrity oversight.
• Create and implement initiatives to maintain and ensure integrity and organization of client information.
• Maintain subject matter expertise for multiple major clients.
• Assist Attorneys in the development of training materials for client presentations and support presenting when appropriate.
• Work alongside the Business Development team to prepare and organize responses to Requests for Proposal and other documentation.
• Other duties as assigned.

Requirements

• Bachelor’s degree (required) with strong academic background.
• At least 5-7 years of business immigration experience (required).
• Excellent attention to detail.
• Strong interpersonal skills.
• Proven organizational, process, and computer skills.
• Experience with a CRM (Salesforce preferred).

Compensation & Benefits

• Pay rate: $75,000 - $100,000 annualized.
• Paid time off and paid holidays (full-time employees).
• Medical, dental, vision, and life insurance coverage.
• Health savings and flexible spending accounts to help offset healthcare and dependent care expenses.
• Multiple retirement plan options (401k & Roth 401k).
• Access to an employee assistance program.
• Benefits availability and eligibility may vary based on role and employment status.

Location

Remote, full-time regular position.

Additional Information

• The employer is committed to fostering an inclusive environment.
• This role is not being filled through outside recruiters.
• Unsolicited resumes from recruiters or employment agencies are not accepted. The employer will not be responsible for referral fees or other compensation in the absence of a signed agreement between the employer and the recruiter or agency. Unsolicited resumes may be considered property of the employer, and the employer reserves the right to pursue and hire candidates submitted in this manner without financial obligation.