Information Governance Officer

Overview

This role supports Freedom of Information (FOI), Data subject access requests (DSARs), and complaints handling within the public sector. You will provide advice and support, working with the DPO and Information Governance Manager as required.

• Contract duration: 4 months (possible extension)
• Employment type: Contract
• Workplace type: Remote (occasional travel for monthly meetings)
• Location: London
• Offered via: Off Payroll Working in the Public Sector legislation (rates reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs; payment to the intermediary and your income may differ)

Responsibilities

• Log and acknowledge DSARs, FOI requests, and complaints
• Analyse and respond to FOI requests in line with the Freedom of Information Act 2000 and Environmental Information Regulations 2004, referencing the legislation and Information Commissioners Office guidance
• Analyse and respond to DSARs in line with the Data Protection Act 2018 and GDPR
• Investigate and respond to complaints in line with the organization’s Complaints Procedure
• Collate information for responses, review search results, carry out redactions, and review for relevant exemptions
• Coordinate the internal review process for FOI and DSARs
• Maintain accurate records using the organization’s data protection, complaints, and information governance case management systems
• Assist the DPO and Information Governance Manager in managing DSAR, information governance, and complaints policies and procedures
• Support maintenance of publicly available information governance resources, including:
  • ROPA
  • Retention Schedule
  • Disclosure Log
  • FOI performance reporting
  • Publication Scheme
• Keep up to date with key developments in law and guidance relevant to DSARs, FOI/EIRs, and complaints
• Follow policies and procedures for related areas (e.g., Health and Safety, procurement, data protection)
• Provide advice and guidance to the organization on data protection and information governance matters
• Influence colleagues across all directorates to maintain exemplary file management in their respective areas
• Support ongoing improvement of data protection and information governance policies and systems
• Assist with training and updates to support information governance and data protection
• Support information audits and corporate records “clean-ups,” and help maintain the accountability framework for managers, Information Asset Owners, and records champions
• Assist with delegated tasks related to information governance, data protection, and records management

Requirements (Essential)

• Demonstrable experience in a relevant role, supported by degree-level education or equivalent vocational qualification
• Experience working in at least one of the following specialist areas:
  • information governance
  • complaints
  • member enquiries for a small to medium sized organisation
• Demonstrable understanding of the principles and application of:
  • Freedom of Information Act 2000
  • Environmental Information Regulations 2004
• Strong written and oral communication skills, with the ability to explain complex information clearly for members of the public
• Excellent attention to detail, critical thinking, and logical reasoning skills, including the ability to research, assess information, and make sound decisions when responding to FOI requests and complaints
• Excellent IT skills, particularly MS Office
• Ability to manage work independently, prioritise effectively, and seek support where appropriate
• Flexibility and willingness to learn and develop new skills, with appropriate support

Preferred Qualifications

• No additional preferred qualifications were specified.

Compensation & Benefits

• Rates of payment will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs (payment to the intermediary and your income resulting from this contract will be different).

Location & Eligibility

• Remote with occasional travel for monthly meetings
• Location: London
• This role can only be worked within the UK and not Overseas.