eBilling Specialist

Overview

Join the Revenue Management team as an eBilling Specialist in the Warsaw Center of Excellence office (remote).

This role requires availability to work in the afternoons (3 p.m. to 11 p.m.).

Responsibilities

• Implement and onboard new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm’s eBillingHub.
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines.
• Monitor invoice status and manage rejections, reductions, and appeals to ensure maximum recovery.
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives.
• Identify and resolve rejection code issues; review and analyze recurring rejections to identify root causes and prevent similar issues on future bills.
• Maintain and update client billing requirements, rules, and vendor portal settings.
• Submit accruals and budgets through third-party vendor systems as required by clients.
• Manage submission and maintenance of timekeeper approvals on client vendor sites.
• Coordinate workflows with U.S. local offices to ensure successful invoice processing.
• Generate and review billing reports to track submission status, outstanding invoices, and client trends.
• Support internal staff with procedures and client requirements.
• Ensure compliance with firm policies and client standards.

Requirements

• Highly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervision.
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks.
• Strong attention to detail and outstanding organizational skills.
• Ability to adapt and shift priorities in a fast-paced environment.
• Strong analytical and problem-solving skills to identify and resolve issues independently and effectively.
• Excellent interpersonal communication skills, along with strong written and verbal communication; able to maintain a professional demeanor and thrive in a collaborative, team-oriented environment.

Education & Experience

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environment.

Technology

• Experience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems).
• Aderant, eBillingHub and/or Elite experience preferred.
• Strong understanding of legal eBilling processes and client billing guidelines.
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required.

Preferred Qualifications

• Aderant, eBillingHub and/or Elite experience.

Compensation & Benefits

• Competitive compensation and an excellent benefits package (details not specified).

Location

• Warsaw Center of Excellence office (remote).

Eligibility

• Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.