Client Services Manager - Legal/Immigration (100% Remote)

Overview

The Client Services Manager works with the organization’s Leadership Team and the Executive Committee to develop and implement best practices that support legal services. This role impacts day-to-day operations, particularly related to client relationships and client interactions.

Responsibilities

• Oversee the development of internal workflow protocols and documentation, including drafting and distributing firmwide memos in support of case work.
• Supervise onboarding for new corporate clients, including facilitating and organizing document collection, coordinating with the team responsible for internal platforms to ensure accurate setup, and supporting Partners and Managing Attorneys with responses to client questions.
• Collaborate with Partners and Managing Attorneys to prepare and deliver documents such as reports, dashboards, and client-specific tools.
• Conduct regular analysis of information gathered through standard reports and communicate applicable findings to Leadership and Partners.
• Strategize and develop best-practice protocols for data management and data integrity oversight.
• Create and implement initiatives to maintain and ensure integrity and organization of client information.
• Maintain subject matter expertise for multiple major clients.
• Assist Attorneys in developing training materials for client presentations and support presentation delivery when appropriate.
• Partner with the Business Development team to prepare and organize responses to Requests for Proposal and related documentation.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree (required) with a strong academic background.
• At least 5–7 years of business immigration experience (required).
• Excellent attention to detail.
• Strong interpersonal skills.
• Proven organizational, process, and computer skills.
• Experience with a CRM (Salesforce preferred).

Compensation & Benefits

• Pay: $75,000–$100,000 annualized.
• Position type: Remote, full-time regular.
• Benefits (full-time employees):
  • Paid time off and paid holidays
  • Medical, dental, vision, and life insurance coverage
  • Health savings and flexible spending accounts to help offset healthcare and dependent care expenses
  • Multiple retirement plan options (401k & Roth 401k)
  • Access to an employee assistance program
  • Benefits availability and eligibility may vary based on role and employment status.

Location

• Remote

Additional Information

• This role is not being filled through outside recruiters.
• The organization does not accept unsolicited resumes from recruiters or employment agencies. It will not be responsible for referral fees or other compensation in the absence of a signed agreement. Unsolicited resumes submitted without such an agreement (including to hiring managers) will be considered the organization’s property, and the organization reserves the right to pursue and hire candidates submitted in this manner without financial obligation.