Collections Recovery Coordinator

Overview

This role involves supporting legal recovery efforts for delinquent auto finance accounts, including preparing delinquent account files, coordinating with legal and repossession vendors, and managing cases through the litigation process to recover outstanding payments or secure vehicle collateral.

Responsibilities

• Serve as the liaison between the organization and legal vendors
• Communicate with legal vendors, repossession vendors, and internal management in a timely and orderly fashion
• Manage legal file preparation and coordinate vendor activity
• Perform ongoing review of accounts referred for repossession and legal actions against debtors
• Coordinate with and support internal legal and compliance teams, including assistance in escalated situations
• Complete administrative tasks as needed
• Manage an account portfolio on a daily basis
• Establish reporting frameworks and evaluate key performance indicators
• Monitor and analyze core performance metrics
• Communicate with vendors to ensure accounts are worked properly and efficiently

Requirements

• 2–4+ years of experience in auto finance, legal recovery, loss mitigation, paralegal support, or high-volume collections
• Direct experience working with third-party legal vendors, outside counsel, or repossession agencies (preferred)
• Strong communication skills to manage external legal partners, request updates on pending litigation, and hold vendors accountable to timeline benchmarks
• Experience with skip tracing and collections, preferably in the automotive industry
• Outstanding customer service, communication, and organizational skills
• High level of integrity
• Strong teamwork skills with the ability to work independently

Preferred Qualifications

• Direct background working with third-party legal vendors, outside counsel, or repossession agencies
• Skip tracing and collections experience, preferably in the automotive industry

Compensation & Benefits

• $25–$28 an hour

Background Checks

After an offer is accepted, the organization conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.