Contract Administrator

Overview

This Contract Administrator position administers, interprets, maintains, reviews, and negotiates commercial contracts for enterprise software and related services. The role supports the full contract lifecycle—from initial review and negotiation through execution, renewal, amendment, and close-out.

The position requires practical experience with enterprise SaaS contract terms and the ability to manage negotiations with customers, suppliers, and internal stakeholders across multiple jurisdictions. Demonstrated experience supporting or leading commercial contract negotiations in both Asia-Pacific (APAC) and North America (NAM) is required.

Responsibilities

• Prepare, review, interpret, and maintain enterprise SaaS contracts, including:
  • Master services agreements
  • Subscription agreements
  • Order forms
  • Renewals and amendments
  • Statements of work
  • Non-disclosure agreements
  • Data processing agreements
  • Procurement or vendor agreements
• Lead or support contract negotiations with customers and business partners in APAC and North America, balancing commercial objectives, customer requirements, risk controls, and approved positions.
• Review proposed contractual terms and variations across commercial, operational, financial, privacy, security, insurance, liability, intellectual property, data protection, payment, and termination issues.
• Develop negotiation positions, fallback language, contract playbooks, and approval recommendations for recurring and non-standard terms.
• Coordinate contract approval and signature processes, ensuring the correct stakeholders review and approve agreements before execution.
• Respond to contract-related enquiries and resolve issues with Sales, Finance, Legal, Product, Security, Customer Success, Procurement, and executive stakeholders.
• Maintain complete and accurate contract records and metadata, including obligations, approvals, renewal dates, amendments, and supporting documentation in relevant contract and business systems.
• Monitor contract milestones, renewals, extensions, expirations, and termination requirements; coordinate timely follow-up with responsible stakeholders.
• Prepare contract summaries, reports, risk analyses, and management submissions covering commercial activity and contract performance.
• Support customer security, privacy, procurement, and vendor due-diligence reviews, including information-security questionnaires and cross-border data-transfer requirements.
• Identify opportunities to improve contract administration workflows, reporting, approval processes, and negotiation turnaround times.
• Support compliance activities by maintaining appropriate evidence, documentation, and process records for internal and external reviews.
• Provide clear, commercially practical guidance to stakeholders, escalating material legal, financial, or operational risks through appropriate approval channels.

Requirements

• Minimum five years of relevant experience in commercial contract administration, contract management, procurement contracting, or a closely related role.
• Demonstrated experience negotiating and administering enterprise SaaS software contracts in a technology or software organization.
• Demonstrated experience leading or supporting customer and vendor contract negotiations across both APAC and North America (NAM).
• Experience with the full commercial contract lifecycle, including drafting or reviewing terms, redlining, approvals, execution, renewals, amendments, extensions, and close-out.
• Experience working with cross-functional teams including Sales, Finance, Legal, Product, Security, Customer Success, and executive leadership.
• Strong understanding of commercial risk, contract governance, approval controls, and practical application of company policies.
• Experience reviewing privacy, data protection, security, procurement, insurance, liability, and payment provisions in technology contracts.
• Strong written and verbal communication skills, with the ability to explain contract issues and recommendations to both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple negotiations, deadlines, and contract records simultaneously.
• Ability to exercise sound commercial judgment, resolve issues constructively, and escalate matters appropriately.
• Relevant tertiary qualification in business, commerce, law, international relations, economics, or a related discipline, or equivalent relevant experience.

Preferred Qualifications

• Experience supporting ISO 27001, SOC, or similar compliance and audit programs.
• Familiarity with Australian Privacy Principles, GDPR, and U.S. privacy requirements.

Required Software Skills

• Experience with Salesforce or another CRM and contract-lifecycle or commercial-operations systems.
• Experience with NetSuite, SAP Ariba, DocuSign, UpGuard, or similar business, procurement, security-review, or electronic-signature platforms.
• Strong working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.

Compensation & Benefits

• Not specified in the source description.

Location

• Melbourne, Victoria, Australia

Employment Details

• Position title: Contract Administrator
• ANZSCO occupation: 511111 Contract Administrator
• Employment type: Permanent, full-time
• Reporting to: VP of Contracts and Compliance

The successful candidate must have, or be able to obtain, the right to work in Australia. Any offer will be subject to applicable visa, right-to-work, and pre-employment checks.

Reasonable adjustments are available throughout the recruitment process.

What Success Looks Like

• Enterprise SaaS contracts are reviewed, negotiated, and progressed accurately and within agreed timelines.
• APAC and North American negotiations are managed with clear documentation, appropriate escalation, and commercially sound outcomes.
• Contract records, approvals, obligations, and renewal dates are complete, current, and easy to report on.
• Stakeholders receive practical guidance that supports revenue, customer relationships, compliance, and risk management.
• Contract turnaround times and administration processes improve through consistent playbooks, reporting, and workflow discipline.
• Contract-related enquiries and issues are resolved promptly and professionally.