Contract Analyst II

Overview

This position supports the issuance of institutional policy contracts in accordance with company policies and applicable state and federal regulations. The role collaborates with Service, Compliance, Product, Legal, and other partner areas to identify product specifications and issuance requirements related to product development, product updates, and changes in insurance laws and regulations.

The Contract Analyst II also manages the contract issuance process and related systems, and provides input on contract language used to issue approved contracts.

Responsibilities

• Maintain strong working relationships with Implementation, Service, Plan Master, Legal, Compliance, Products, and other internal partners, as well as external customers, by delivering high-quality customer service.
• Attend internal and customer calls as required based on case complexity.
• Maintain accurate and complete file documentation according to established procedures.
• Build Subject Matter Expert and Compliance Expert capabilities.
• Lead or actively participate in cross-team projects and activities that improve business processes and operations.
• Manage the contract issuance process and related systems.
• Consult on the creation of language used to issue approved contracts.

Requirements

• 3–5 years of experience in insurance contract work, with competent contract knowledge and technical writing skills.
• Familiarity with insurance laws and regulations related to policy and filing procedures with compliant contracts.
• Strong analytical thinking, organizational ability, and attention to detail, with a customer-focused mindset.
• Effective written and verbal communication skills.
• Demonstrated technical and functional expertise.
• Ability to negotiate effectively.
• High school diploma or equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organizing information, and improving day-to-day efficiency.

Preferred Qualifications

• Bachelor’s degree or equivalent education.
• Related contract experience in one of the following insurance products: Short Term Disability, Long Term Disability, vision, life, or dental.
• In-depth knowledge of compliance and local and federal insurance regulations.

Compensation & Benefits

• Expected salary range: $68,000 – $72,000.
• This role may also be eligible for annual short-term incentive compensation.
• All incentives and benefits are subject to the applicable plan terms.

Benefits include programs for physical and mental health, financial wellness, and support for families, including:

• Comprehensive health plan with medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance and legal services
• Retirement pension funded entirely by the company and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Paid time off and paid holidays
• Volunteer time off
• Tuition assistance
• And more

Location

United States

Equal Opportunity and Policy Notes

• Equal Opportunity Employer; employment decisions are made without regard to protected characteristics.
• A drug-free workplace.
• Massachusetts law note: it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.