Overview
This role works closely with the Client Services team, Account Management, Client Success, and related teams (including Information Governance, Digital Forensics, and Review Management), as well as with clients and client vendors, to deliver client solutions.
Responsibilities
- Contribute to the delivery of solutions that meet client needs
- Manage client engagements and lead a dedicated Senior PM team to ensure solution delivery
- Manage litigations and investigations, providing consultative guidance as needed
- Execute client work within Spectra and Relativity to support cases and investigations
- Help design methods, processes, metrics, and quality steps for collection, legal hold, discovery, and document review
- Assist with defining requirements, selecting technology and services, and working with customers to implement technical discovery solutions
- Ensure clients are informed about the breadth of products and services offered
- Assist with recruiting, interviewing, training, and mentoring client team members
- Serve as a key go-to resource for clients’ in-house legal teams for day-to-day task execution across supported departments such as Legal, IT, Finance, and others
Requirements
- Bachelor’s degree (Masters or JD a plus)
- 5+ years of successful experience in a law department, law firm and/or a legal consulting firm or eDiscovery provider
- High energy, collaborative team-player, and self-starter
- Experience providing substantive legal advice related to electronic discovery issues, including all aspects of the Electronic Discovery Reference Model (EDRM), to eDiscovery teams, case teams, and clients
- Experience developing defensible strategies for eDiscovery collection, processing, culling, searching, and productions
- Experience interfacing with in-house and/or outside counsel regarding eDiscovery issues and disputes
- Experience advising clients on records management and data governance issues that relate to or impact the discovery of electronically stored information (ESI) in disputes proceedings
- Experience working effectively with eDiscovery teams to provide the full range of eDiscovery services to disputes teams and clients and to act as a thought leader on eDiscovery and data governance issues
- Experience identifying opportunities for improvement, recommending viable solutions, and implementing the project
- Strong client empathy and ability to build relationships with clients
- Outstanding organizational skills and ability to multitask
Preferred Qualifications
- Masters or JD (if applicable to your background)
Compensation & Benefits
- Eligible to participate in an annual bonus or incentive program
- Quality comprehensive benefits package including medical, dental, vision, and a 401k with company match
- Company-paid benefits include Life & AD&D, short- and long-term disability, telemedicine, and other wellness plans
- Generous Flexible PTO program and paid volunteer days
- Voluntary insurance plans available: accident, hospitalization, and critical illness plans, plus pet insurance
Work Environment and Physical Demands
- Typical office environment while at a desk or computer table
- Ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting
- Periodic on-call availability and possible work outside normal working hours (evenings and weekends)
Equal Opportunity
The employer is an Equal Opportunity Employer. Hiring, training, and promotion are provided regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.