Contracts - Senior Representative

Overview

This role supports US and Canadian sales organizations by administering and managing a broad range of customer agreements related to the sale of products, software, services, and solutions. Responsibilities include reviewing and interpreting contractual terms and conditions, managing agreements and amendments, identifying non-standard requirements and potential risks, and collaborating with internal stakeholders to determine appropriate solutions and escalation paths.

The position requires strong judgment, problem-solving skills, and the ability to apply commercial and contractual concepts in complex situations. The role involves independent work while closely collaborating with Sales, Customer Service, Legal, Finance, and other teams to address customer contractual requirements and support business objectives and risk tolerance.

Experience administering commercial customer contracts within a large or complex organization is preferred. The candidate should be comfortable supporting sophisticated customers, interpreting contractual terms, and navigating varying contractual requirements. Some negotiation of customer terms may be required, with more complex negotiations handled in partnership with Contracts Managers and other stakeholders.

This role offers flexibility in work location. While the team operates largely remotely, preference is given to candidates near the Loveland, Colorado office for collaboration opportunities, especially during onboarding. Remote candidates with the necessary experience and skills will also be considered.

Responsibilities

• Review, interpret, and administer standard and non-standard customer agreements in the US and Canada, including purchase agreements for volume end users, channel partner agreements, confidential disclosure agreements, and other supporting documents.
• Identify non-standard terms and contractual requirements that may require additional review or escalation.
• Assess contractual and business risks associated with non-standard terms and develop risk mitigation strategies consistent with company policies and risk tolerance.
• Collaborate with internal stakeholders to evaluate contractual issues, recommend courses of action, and manage escalation and approval processes.
• Manage customer agreements throughout the contract lifecycle, including preparing agreements and amendments, coordinating execution and signatures, maintaining contract documentation, and supporting contractual requirements.
• Provide guidance to internal teams regarding contract processes, policies, commercial and federal business requirements, and other contract-related matters.
• Negotiate customer terms and conditions within established guidelines and risk tolerance, escalating complex matters as appropriate.
• Partner with Customer Service, Sales, and other teams to resolve non-standard customer requests and contractual issues.

Qualifications

Required

• Bachelor’s degree or equivalent relevant education and/or work experience.
• 4+ years of experience in contract administration, contract management, or a related commercial contracts role.
• Experience reviewing and interpreting commercial agreements, terms, and conditions.
• Understanding of commercial contract concepts and ability to identify, research, and resolve contractual issues.
• Ability to exercise sound judgment and recommend appropriate actions or escalation in situations without clearly defined solutions.
• Experience working cross-functionally with Sales, Customer Service, Legal, Finance, or other business functions.
• Strong written and verbal communication skills to explain contractual requirements and issues.
• Strong organizational skills and attention to detail, with the ability to manage multiple agreements, priorities, and deadlines.
• Ability to work independently while collaborating effectively across functions and regions.

Preferred

• Experience administering customer contracts within a large, complex, or global organization.
• Experience supporting commercial sales organizations and/or working with large, sophisticated customers.
• Experience negotiating commercial contract terms and conditions.
• Experience with both commercial and government contracts.
• Familiarity with purchase order review and related commercial contracting processes.
• Experience supporting contracts involving hardware, software, services, and/or technology solutions.

Compensation & Benefits

• Salary range for Colorado: $79,860 – $133,100, with offers based on experience, education, and skills. Pay ranges vary by region.
• Medical, dental, and vision insurance
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, and Disability insurance
• Business Travel Accident and Business Travel Health insurance
• 401(k) Plan
• Flexible Time Off and Paid Holidays
• Paid Family Leave
• Employee discounts and perks
• Tuition Reimbursement
• Adoption Assistance
• Employee Stock Purchase Plan (ESPP)
• Restricted Stock Units

Location

Preference for candidates near Loveland, Colorado office; remote candidates with appropriate experience and skills will also be considered.

Equal Opportunity

The employer is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under applicable laws.