Legal Operations Analyst

Overview

The organization is seeking a Legal Operations Analyst to support the day-to-day operations of a lean Legal team. This role focuses on contract operations, outside counsel spend, legal technology administration, and the processes that connect Legal to the rest of the business.

You will report to the VP and Head of Legal, working with oversight from the Sr. Manager of Legal Operations. Collaboration will include Sales, Deal Desk, Finance, Product, and Engineering.

Responsibilities

• Manage contract intake, routing, approvals, and signature coordination, keeping stakeholders informed throughout the process.
• Review contracts using the organization’s playbooks and AI tools, and flag nonstandard terms or questions for attorney review.
• Support outside counsel billing operations, including invoice review, billing guideline compliance, and accrual tracking.
• Administer legal technology platforms, including workflow maintenance, user support, and data quality.
• Use and help improve AI-assisted workflows for contract review, drafting, and intake (including refining prompts and testing outputs against approved playbooks and attorney feedback).
• Support pilots of new AI tools and use cases by gathering user feedback and tracking accuracy, adoption, and time savings.
• Develop and maintain standard operating procedures, templates, and knowledge resources; train stakeholders on legal technology and responsible AI use.
• Build and maintain dashboards tracking contract volume, cycle times, and outside counsel spend, translating data into actionable insights.
• Support systems integration and process improvement projects with cross-functional teams, identifying opportunities for automation and AI to streamline legal operations.

Requirements

Required

• 3+ years of experience in legal operations, contract management, a paralegal role, or a related operational role, including experience at a SaaS or technology company.
• Hands-on experience using a contract lifecycle management (CLM) platform such as Ironclad, Icertis, Agiloft, or DocuSign CLM.
• Experience supporting contract intake, review coordination, or signature processes.
• Hands-on experience applying AI tools to legal or operational tasks, including drafting prompts, reviewing outputs for accuracy, and refining results.
• Strong organizational skills, attention to detail, and the ability to manage competing requests.
• Good judgment about when to follow established procedures and when to ask questions or escalate.
• Clear written and verbal communication skills and the ability to collaborate and follow through on assigned work in a remote team.
• Bachelor’s degree or equivalent professional experience.

Preferred

• Direct experience with Ironclad, Wordsmith, Brightflag, or similar systems.
• Familiarity with invoice review, accrual tracking, or outside counsel billing.
• Familiarity with Salesforce, Zip, or other systems connected to legal workflows.
• Experience maintaining reports, playbooks, standard operating procedures, or training materials.
• Experience supporting a small in-house legal team.
• Exposure to SaaS agreements, order forms, or commercial open-source licensing.
• Experience helping test or improve AI-assisted workflows.

Compensation & Benefits

Compensation

• Canada: CA$141,145– CA$201,635 + equity
• United States: $103,600 – $148,00 + equity

Benefits & Perks

• Remote-first by design; work from home, with offices in Seattle and Paris for connection and collaboration.
• Flexible schedule with trust to manage time while delivering results.
• Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
• Home office support.
• Technology stipend: equivalent to US$100 net per month.
• Learning & development: annual stipend for conferences, courses, certifications, and continued learning.
• Parental leave: 16 weeks of paid parental leave after six months of employment.
• Equity for all full-time employees.
• Comprehensive benefits (medical, retirement, and paid holidays vary by country).

Location

Remote-first with offices in Seattle and Paris for connection and collaboration.

Additional Information

• Visa sponsorship is not offered for this role.
• This posting is for an existing open role.
• AI in hiring: AI-assisted tools may be used during the recruiting process.
• Interview recordings: Candidates may be invited to opt in to interview recordings; recordings are optional and require explicit consent.

Hiring Onboarding Timeline

First 30 Days

• Complete onboarding and become familiar with legal tools, contract playbooks, and AI guidelines.
• Shadow contract intake, invoice review, and routine CLM administration.
• Meet key cross-functional partners and learn how Legal supports their teams.
• Begin handling straightforward requests with guidance.

First 90 Days

• Handle routine contract intake and initial playbook-based reviews, escalating questions as appropriate.
• Assist with invoice review, accrual tracking, and spend reporting.
• Support everyday CLM maintenance, user requests, and data cleanup.
• Use existing AI-assisted workflows and help test improvements with team guidance.

One Year

• Reliably handle routine contract and billing workflows, recognizing when to seek guidance.
• Help stakeholders navigate legal tools, processes, and contract status questions.
• Maintain accurate reports, playbooks, and training resources.
• Contribute to process improvements and AI tool testing to reduce manual work.