Court Coverage Specialist
Overview
This role involves coordinating attorney coverage for court hearings on short notice. As an Operations Associate on the Coverage team, you will maintain a live portfolio of open hearings and reach out to attorneys by phone, text, and email to secure coverage before deadlines.
Success in this position requires fast, measurable execution—negotiating fees in real time, triaging competing priorities, and keeping all parties updated while maintaining accurate records.
Responsibilities
- Maintain a live book of open court hearings and manage them daily by phone, text, and email to secure the right attorney before the hearing date.
- Negotiate fees in real time, handle counteroffers, and extend offers as needed while protecting cost targets.
- Triage a fast-moving pipeline by prioritizing competing hearings, making quick judgment calls, and clearly explaining reasoning to the team.
- Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
- Onboard and support attorneys by guiding new attorneys through how coverage works, answering questions, and serving as the go-to contact.
- Keep law firms updated on hearing status to build trust and prevent surprises.
- Keep data and records clean by logging activity, confirming assignments, and maintaining accurate pipeline information.
- Identify recurring coverage gaps and contribute ideas in daily huddles and team meetings to improve the process.
Requirements
- 1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
- Strong verbal and written communication; efficient and comfortable on the phone.
- Highly organized with the ability to manage many open items at once without missing details.
- Calm and decisive under deadline pressure.
- Tech-comfortable and quick to learn new platforms.
- High school diploma or equivalent.
Preferred Qualifications
- Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
- Track record of hitting or exceeding KPIs in a metrics-driven role.
- Familiarity with CRM or scheduling tools.
- Exposure to legal, court, or collections operations.
- Comfort working on Mac OS and Google Workspace.
Compensation & Benefits
- Pay: $20–$22/hour (full hourly range; no sales commission). Starting rate depends on experience.
- 401(k) with Company Matching
- Health, Dental, and Vision Insurance
- Paid Time Off
- 7 Paid Company Holidays
- 4 Floating Holidays per Year
- Life Insurance and AD&D Insurance
- Long-Term Disability
- Health Care Reimbursement Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account
- Employee Assistance Program (EAP)
- Pet Insurance
Location & Schedule
- Location: Remote (North Carolina)
- Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
- Job type: Full-time
Equal Opportunity Statement
The employer is an equal opportunity employer and provides consideration to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants who need support during the application or interview process.