Court Coverage Specialist

Overview

This role involves securing attorney coverage for court hearings on short notice and managing a live portfolio of scheduled events. You will communicate with attorneys and clients through phone, text, and email to lock in coverage before deadlines.

Responsibilities

• Own a live book of open court hearings and work it daily to secure the right attorney commitments before hearing dates.
• Negotiate fees in real time, handle counteroffers, and extend above-standard offers when a market is tight—while protecting margin.
• Triage a fast-moving pipeline by prioritizing competing hearings and making quick, sound judgment calls.
• Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first approach.
• Onboard and support attorneys by walking them through the workflow, answering questions, and serving as a primary point of contact.
• Keep law firms updated on hearing status to build trust and prevent surprises.
• Maintain accurate records by logging activity, confirming assignments, and keeping the pipeline up to date.
• Spot recurring coverage gaps and contribute ideas to improve day-to-day processes.

Requirements

• 1+ year in a role requiring high-volume phone outreach or direct negotiation (examples include inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service).
• Strong verbal and written communication; comfortable and efficient on the phone.
• Highly organized with the ability to manage many open items at once without missing details.
• Calm and decisive under deadline pressure.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.
• Track record of hitting or exceeding KPIs in a metrics-driven role.
• Familiarity with CRM or scheduling tools.
• Exposure to legal, court, or collections operations.
• Comfortable on Mac OS and Google Workspace.

Compensation & Benefits

• Pay: $20–$22 per hour (full hourly range; no sales commission). Starting rate depends on experience.
• 401(k) with Company Matching
• Health, Dental, and Vision Insurance
• Paid Time Off
• 7 Paid Company Holidays
• 4 Floating Holidays per Year
• Life Insurance and AD&D Insurance
• Long-Term Disability
• Health Care Reimbursement Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet Insurance

Schedule & Location

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)
• Location: Remote (Mississippi)
• Job type: Full-time

Equal Opportunity

The employer is an equal opportunity employer and provides consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants who need them during the application or interview process.