Overview
This role supports customers by answering and researching legal queries. Responsibilities combine legal research, customer service, and order management to deliver accurate, timely information and a high-quality service experience.
Responsibilities
- Conduct legal research and provide information using internal and external resources
- Deliver clear, concise, accurate, timely, and thorough communication to internal and external customers
- Apply established standards to the order management process to meet departmental objectives
- Advocate for customers by reporting feedback and resolving issues
- Work effectively and cooperatively in a team environment and collaborate across the organization
Requirements
- Excellent verbal and written communication skills
- Ability to use Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Strong customer service and relationship-building skills
- Equivalent work experience in law, legal research, customer support, or a related field
Work Pattern
- Flexible hours, including adjusting working times during the day to fit schedules and work when most productive
Compensation & Benefits
- Primary Location Base Pay Range: Home based—Ohio $42,200 - $70,400
- U.S. National Base Pay Range: $44,500 - $74,100
- Geographic differentials may apply in some locations to better reflect local market rates.
Benefits and support may include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
Location
- Home based—Ohio (Primary)
- U.S. National (Base pay range provided for U.S. locations)
Equal Opportunity
Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Hiring Process Accessibility
If you have a disability or other need that requires accommodation or adjustment, please request support as instructed in the application process.