Domestic Scheduling Case Manager

Overview

This role involves domestic scheduling and case management for depositions and other legal proceedings in the U.S. and remotely during U.S. business hours. Responsibilities include building and maintaining client relationships, responding quickly and clearly to inquiries by phone and email, and managing logistical arrangements to support clients—often under tight timelines and with sensitive, confidential matters.

Responsibilities

• Professionally and personably respond to client questions and service requests via email and phone.
• Monitor the scheduling email folder throughout the shift, with attention to correspondence designated as “case managed” and other complex requests as determined by internal standards.
• Assist with prompt resolution of same-day job issues.
• Enter data into database software (Reporter Base) with extreme detail at the job, firm, contact, and case level, considering how details impact upcoming jobs and overall client service.
• Reserve conference rooms and meeting locations for clients.
• Coordinate with the Calendar department to assign and rearrange resources.
• Send confirmations and job updates to clients and resources via email.
• Communicate clearly to ensure the correct services requested by clients are delivered.
• Perform quality control checks on the work of team members, with close attention to job details.
• Communicate important case and job details to other departments and within the Scheduling department as needed.
• May assist in training other colleagues; serve as a resource for other team members with questions and problems.
• Document case and/or firm standing orders in the database.
• Save all standing order forms and case orders to case file.
• Facilitate electronic exhibit sharing for clients and resources on remote/virtual depositions.

Requirements

• 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
• Excellent written and verbal communication skills.
• Computer savvy; comfortable working with various software programs including Microsoft Office and Adobe products.
• Previous remote work experience.
• Strong attention to detail.
• Team-spirited, positive personality.
• Ability to work in a professional and confidential environment.

Compensation & Benefits

• Pay: $25 per hour
• Benefits:
  • Medical
  • Dental
  • Vision
  • Voluntary Term Life Insurance
  • Voluntary Whole Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)

Location

• Fully Remote

Schedule

• Training: M–F, 9am–5pm ET for approximately 2–3 months.
• After Training: M–F, 3pm–11pm ET.
• This schedule is non-negotiable.

Equal Opportunity

EOE M/F/D/V