eBilling Specialist

Overview

The organization is seeking an eBilling Specialist to join the Revenue Management Team. This role supports electronic billing activities for the firm’s e-clients, including onboarding, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub.

This position is remote from one of the organization’s U.S. offices and reports to the Director of Revenue Management.

Responsibilities

• Implement and onboard new clients to eBilling platforms, including setup, mapping, and ongoing maintenance of client billing information within eBillingHub
• Submit electronic invoices accurately and timely in accordance with client eBilling guidelines
• Monitor invoice status and manage rejections, reductions, and appeals to maximize recovery
• Research and resolve invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representatives
• Identify and resolve rejection code issues; review and analyze recurring rejections to determine root causes and prevent repeat issues
• Maintain and update client billing requirements, rules, and vendor portal settings
• Submit accruals and budgets through third-party vendor systems as required by clients
• Manage the submission and maintenance of timekeeper approvals on client vendor sites
• Coordinate workflows with local offices to ensure successful invoice processing
• Generate and review billing reports to track submission status, outstanding invoices, and client trends
• Provide support to internal staff on procedures and client requirements
• Ensure compliance with firm policies and client standards
• Remain flexible to attend onsite trainings, work overtime, and conduct business travel as needed

Requirements

• Highly motivated self-starter able to process a high volume of electronic bills per month with minimal supervision
• Ability to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasks
• Strong attention to detail and excellent organizational skills
• Ability to adapt and shift priorities in a fast-paced environment
• Strong analytical and problem-solving skills to identify and resolve issues independently
• Excellent interpersonal communication skills and strong written/verbal communication abilities; professional demeanor and collaborative, team-oriented approach

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• Minimum 2 years of experience in legal billing or eBilling within a law firm or professional services environment
• Experience with third-party eBilling platforms such as Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems
• Aderant and eBillingHub and/or Elite experience

Technology & Tools

• Proficiency with Windows-based software and Microsoft Word, Excel, and Outlook required
• Strong understanding of legal eBilling processes and client billing guidelines
• Basic understanding of artificial intelligence (AI), including core capabilities and limitations, as well as the importance of data privacy, accuracy, verification, and ethical considerations in a professional services environment
• Familiarity with or willingness to learn AI platforms (including Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance work tasks as appropriate and/or directed
• Proactive approach to learning and adapting to emerging AI and related technologies, contributing to a culture of innovation

Compensation & Benefits

Competitive compensation and an excellent benefits package (if benefits are applicable).

Location

This role is based out of one of the organization’s U.S. offices on a remote basis.

Fair Chance / EEO Statement

Qualified applicants with arrest or conviction records will be considered, and a criminal background check will be conducted if a conditional offer is extended in a manner consistent with applicable federal, state, and local laws. This applies to the California Fair Chance Act, Los Angeles and San Francisco Fair Chance Ordinance, and the Philadelphia Fair Chance Hiring Law for Employers.

The organization is an Equal Employment Opportunity employer committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics, and to principles of non-discrimination on any protected basis.