eDiscovery Hosting Analyst

Overview

This role involves performing hosting and document processing activities necessary to prepare data for attorney review and production. Responsibilities also include handling service requests, performing quality control, troubleshooting technical issues, and supporting end-to-end document productions.

Responsibilities

• Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.
• Prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
• Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person; escalate problems when appropriate.
• Conduct quality control evaluations of each process performed.
• Work effectively as part of a project team.
• Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors.
• Perform end-to-end document productions.
• Assist with the resolution of any software issues related to the supported applications.
• Provide support for escalated service requests, including problem identification and resolution.
• Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization.
• Ensure compliance with policies and procedures.
• Provide assistance and guidance to other team members.

Qualifications

• BA/BS degree, 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.
• Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).
• Strong communication skills (written, verbal, presentation, and facilitation), with the ability to communicate technical concepts to non-technical staff in a clear manner.
• Customer service oriented; willing to work additional hours as necessary including weekends.
• Strong organizational skills; able to effectively manage multiple projects in fast-paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Experience with software applications common to the eDiscovery process including processing and hosting tools.
• Strong analytical and problem-solving skills, with demonstrated ability to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.

Preferred Qualifications

• 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters
• Proficiency in MS Office applications and operating systems
• Experience with software applications common to the eDiscovery process including processing and hosting tools

Compensation & Benefits

• Not specified in the provided description.

Location

• Not specified in the provided description.

Equal Employment Opportunity

The employer is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.