eDiscovery Managed Services Project Manager

Overview

This position serves as the primary point of contact for clients assigned to the eDiscovery Managed Services Team, ensuring consistently high client service standards. The role oversees and coordinates multiple projects, strategizes best practices to meet client goals, and helps ensure client deadlines are met. As an eDiscovery Managed Services Project Manager, you will also act as a liaison between clients and internal teams to manage client requests.

Responsibilities

• Act as the primary point of contact for clients, ensuring consistently superior client service standards
• Directly oversee, coordinate, and track project progress and workflow from initiation to production for multiple projects
• Serve as an eDiscovery consultant by planning and strategizing with clients on data processing and the use of technology to accomplish project goals
• Manage client requests, including:
  • Receipt of data
  • Data processing
  • Release and setup of data to an online review tool
  • Support with the online review tool
  • Production management
• Coordinate efforts across multiple operational and support teams to ensure interdependencies are not missed, project priorities are negotiated, and shared resources are used effectively
• Serve as a liaison between the organization, clients, and 3rd-party vendors to create and deliver the right solutions
• Receive and respond to client requests; gather information needed to resolve client inquiries; serve as a link between clients and internal teams including Data Processing, Hosting, Forensics, and Finance
• Anticipate client needs and proactively provide assistance to help meet service and support expectations
• Build strong, long-term client relationships to support repeat business and obtain client references
• Identify opportunities for add-on services for clients

Requirements

• 1–2 years of experience in the legal field in eDiscovery, litigation support, paralegal, attorney, or review project management (required)
• 1–2 years of experience with client services in a professional environment or account management in a technical environment (required)
• Excellent verbal and written communication skills, professional demeanor, and ability to multi-task in a fast-paced environment
• Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting client requests
• Strong technological skills related to eDiscovery platforms (required)
• Ability to organize and prioritize tasks in a fast-paced, high-growth environment without sacrificing quality of client service
• Ability to work successfully both in a team and independently
• Bachelor’s degree required; JD a plus
• Platform-specific certifications a plus

Compensation & Benefits

EEO/Affirmative Action Employer.

Location

Remote