Fixed Costs Team Leader (Remote Based)

Overview

This Team Leader role provides supervision, technical guidance, and overall leadership to a team working in a fixed costs environment. Caseloads are predominantly RTA (road traffic accident) and range in value from £5k up to £100k.

The position involves end-to-end technical support and coaching, adherence to a robust supervision framework, and accountability for delivery of team objectives and KPIs.

Responsibilities

• Act as a technical referral point for team members, providing guidance on effective management of litigated and non-litigated cases to support the best customer outcome in a cost-effective way.
• Protect client caseloads through effective governance of milestones, ensuring they are achieved accurately and on time.
• Identify and implement litigation tactics to improve customer outcomes and maximise income generation.
• Where appropriate, identify complex cases and highlight them in line with internal procedures for progression to the Multi Track Team.
• Optimise supervision across the team to ensure consistent application of standards, processes, and working practices.
• Conduct file reviews and other technical supervision required under internal management controls.
• Support governance controls and measurements with the Leadership Team to track and report progress.
• Provide effective coaching and feedback to team members, addressing issues to improve the quality of client outcomes.
• Support performance improvement by creating and maintaining smart support plans.
• Lead and develop a diverse team of newly tenured colleagues and experienced senior file handlers.
• Work with the Leadership Team to contribute to a culture of continuous improvement, high staff engagement, and alignment to the overall operational plan.
• Understand the fixed costs cost process and provide technical support to fee-earners.
• Identify process issues and work with relevant stakeholders to resolve them.
• Identify training needs and skills gaps across the team and support organising training with Learning and Development.
• Ensure team and fee-earner development is progressed appropriately and that business change is embedded.
• Where appropriate, have case ownership alongside team accountabilities and handle matters in accordance with Team KPIs.
• Undertake other tasks as deemed relevant and reasonable by the business.

Requirements

• Qualified Solicitor or Fellow of CILEx with Higher Practice Rights.
• Proven track record of settling claims valued between £5k - £50k.
• Sound knowledge of RTA (personal injury) work in fixed cost cases.
• Experience supporting and developing team members through effective coaching and mentoring.
• Experience managing HR and People processes against policy.
• Experience managing performance and productivity (ideally in a professional services environment).
• IT skills including Microsoft Word, Microsoft Teams, PowerPoint, and Excel.
• Experience conducting 1-2-1s, personal development plans, and performance reviews.
• Experience using and interpreting MI and data.
• Willing to explore new technologies to support business development, and able to support teams through change.

Preferred Qualifications

• Experience acting as a technical leader and influencing stakeholders at all levels.

Compensation & Benefits

• KPIs and objectives will be discussed and agreed on a one-to-one basis, with regular one-to-one meetings to review performance and identify development needs and/or required support.

Location

• Not specified in the provided job description.

Equal Opportunities

The employer is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. Applicants will be considered regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status.