Global Case Manager

Overview

The organization is seeking a Global Case Manager to own end-to-end delivery of global immigration matters for enterprise clients operating under contractual SLAs. This role manages a high-volume, multi-jurisdiction caseload—spanning work permits, business travel, renewals, and permanent residence—across multiple countries simultaneously.

The Global Case Manager serves as the connective tissue between clients, network partners, and the organization’s attorneys. Success is measured in on-time, accurate, compliant outcomes.

Responsibilities

• Manage global immigration cases end-to-end within contractual SLAs across multiple jurisdictions
• Deliver eligibility assessments, case strategy, and realistic timelines to clients and assignees
• Act as primary contact for client HR, Global Mobility, Talent Acquisition, and Legal stakeholders
• Coordinate network partners and vendors, ensuring adherence to timelines and quality standards
• Monitor legislative changes across assigned jurisdictions and translate them into client guidance
• Track cases, milestones, and documentation in the organization’s platform to remain audit-ready
• Identify and implement workflow, template, or automation improvements that reduce processing time

Requirements

• 5+ years of corporate immigration experience outside the U.S., at a firm, provider, or in-house
• Hands-on case management across multiple jurisdictions, including work permits and permanent residence
• Proven SLA and KPI delivery on high-volume enterprise programs
• Experience directing external network partners or vendors
• Strong communication skills with HR, Mobility, and Legal stakeholders under escalation pressure
• Exceptional organization and accuracy managing concurrent deadlines

Preferred Qualifications

• Depth in enterprise markets such as the UK, Canada, Germany, India, Singapore, or Australia
• Experience on both provider and in-house sides of global mobility
• Familiarity with business traveler compliance or permit-expiry tracking programs
• Exposure to U.S. immigration and its intersection with global assignments
• Additional language skills

Compensation & Benefits

Not specified in the provided description.

Location

Not specified in the provided description.