Immigration Consultant

Overview

Contract: Full-time, permanent

Team: EA Coordination – Spain Team

Office Location: Remote (Spain). Preferred location: Madrid or Barcelona.

This role provides immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. Day-to-day coaching and weekly reviews are provided by Senior Consultants, with managers and senior managers overseeing long-term performance and training.

Responsibilities

• Under moderate supervision, manage a range of immigration matters in assigned countries for a specific portfolio of clients.
• Liaise with third-party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients and stakeholders; correspondence is periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law and processes.
• Coordinate additional services with other internal teams (e.g., consular, documents) where applicable.
• Use judgement to identify matters requiring escalation to line managers.
• Respond to existing and prospective client queries, including hosting consultation calls when applicable.
• Support document review.
• Perform ad-hoc project work to streamline or improve processes.
• Provide general administrative support as required, including:
  • Billing responsibilities
  • Case record updates
  • Document review and tracking
  • Monitoring and confirming upcoming expiries
  • Ad-hoc administrative tasks

Requirements

• Experience in Spanish immigration matters.
• Spanish language skills.
• Self-starter with excellent communication skills.
• Ability to manage your own time and caseload.
• Previous experience managing a high volume of work in a fast-paced environment.
• Strong customer service skills.
• Previous customer-facing experience.
• Previous case/project handling experience.

Preferred Qualifications

Not specified.

Compensation & Benefits

Not specified.

Location

Remote (Spain). Preferred location: Madrid or Barcelona.

Hiring Process

• Talent Acquisition reviews applications; if requirements are met, a phone call is scheduled.
• Shortlisted candidates participate in an interview process with at least two stages, one conducted in-person.
• Depending on the role, a written assessment may also be required.
• Candidates are evaluated following interviews; the final decision is communicated with feedback provided.

Additional Information

• The organization is committed to fostering an inclusive and accessible workplace. If accommodations or support are needed during the interview process, applicants are encouraged to request reasonable adjustments.
• All offers and/or employment contracts are contingent upon successful completion of the firm’s pre-employment screening process, which may include identity verification, confirming legal authorization to work in the offered position’s location, and a comprehensive background check where permitted by local regulations.
• Limited AI-assisted tools may be used for administrative screening purposes only; hiring decisions are made by people.