Overview
This role supports the intake process for new and existing immigration cases. Responsibilities include accurately entering data, initiating case files, and assisting with basic client communication while learning firm systems and workflows. The position operates under close supervision and follows established processes.
This job is eligible to be fully remote; however, the successful candidate must reside in a state where the employer has a physical office.
Qualified applicants with criminal histories will be considered in accordance with applicable fair chance requirements, including the Los Angeles Fair Chance Initiative for Hiring and related ordinances.
Responsibilities
- Monitor the intake inbox and log new initiation requests into case management systems (e.g., VisaTrax/Zoom)
- Send standard questionnaires to clients, visa beneficiaries, and managers
- Create and organize case files, including billing numbers, barcodes, and scanned documentation
- Maintain accurate draft case records and status updates
- Assemble case files and route them to attorneys for initial review
- Respond to routine client inquiries using templates and scripts
- Request educational evaluations and supporting documents as directed
- Ensure data accuracy and completeness in all systems
- Follow established intake workflows and timelines
- Maintain a “hot dates” calendar
- Perform other duties as assigned
Requirements
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred
- 0–1 year of administrative, legal, or immigration-related experience
- Basic proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong attention to detail and organizational skills
- Ability to follow structured processes and instructions
Compensation & Benefits
Wage Transparency (Expected Salary Range)
The expected salary range varies by work location and is listed as follows:
- Colorado: between $54,400 and $70,400
- New York: between $48,732 and $77,000
- California: between $50,660 and $77,000
- Washington: between $57,205 and $74,030
- District of Columbia: between $57,205 and $74,030
- Maryland (Baltimore): between $50,660 and $65,560
- Illinois: between $57,205 and $74,030
- Massachusetts: between $59,500 and $77,000
- Minnesota: between $50,660 and $65,560
- New Jersey: between $59,500 and $77,000
- Ohio (good faith estimate of current scale range): $48,732 and $63,065 annually
Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
Benefits
This position qualifies for the following benefits:
- Paid Time Off
- Paid Sick Leave
- 401(k) matching program
- Profit Sharing
- Paid Holidays
- Paid Parental Leave
- Affordable Health and Life Insurance including Dental & Vision coverage
- Health Savings Account / Flexible Spending Accounts to help offset dependent care and/or health care expenses
- Tuition Reimbursement
- Employee Assistance Program
The application deadline for this position is December 31, 2026.
Location
This role may be fully remote, but the successful candidate must reside in a state where the employer has a physical office.
Other Notes
- Applications submitted via e-mail will not be considered.
- The employer will not be working with outside recruiters for this position.