Legal Relationship Manager

Overview

This role serves as a Legal Relationship Manager supporting law-firm clients and Virtual Legal Professionals (VLPs) throughout their engagements. The position focuses on maintaining strong communication, addressing issues early, and ensuring partnerships run smoothly, while also identifying sensible growth opportunities.

Responsibilities

• Act as the primary point of contact for assigned clients and VLPs
• Run onboarding/kickoff calls and conduct ongoing check-ins
• Facilitate candid conversations and resolve conflicts using sound judgment
• Track engagement health, changes, and next steps in HubSpot
• Coordinate adjustments (hours, placements, transitions) and related updates
• Identify expansion, additional services, and referral opportunities when appropriate

Requirements

• Background in legal services/law firm operations, legal staffing, or client relationship management
• Strong written and verbal communication, emotional intelligence (EQ), organization, and independent time management
• CRM proficiency (HubSpot preferred)
• Comfort using tools such as Clio, MyCase, or Smokeball
• Solid remote technology skills

Location & Schedule

• Fully remote within Eastern Time
• Work pattern: approximately 10 hours across the week
• Typical workflow includes reviewing notes from recent conversations, participating in Zoom check-ins, updating timelines and contact records, sending clear follow-ups, coordinating next touchpoints, and scanning open threads to ensure nothing slips through the cracks.