Legal Case Manager

Overview

This independent contractor role supports law firms nationwide with personal injury case management services. Work remotely and manage your caseload from anywhere. The position is designed for experienced, empathetic case managers who can guide clients through the complexities of personal injury cases while collaborating with legal teams and other stakeholders.

Responsibilities

• Client Advocacy
  • Guide clients through each step of their case
  • Ensure timely communication regarding appointments and deadlines
  • Arrange transportation for medical treatments when necessary
  • Use compassion and empathy to understand and address the challenges injured individuals face
• Case Coordination
  • Open and manage client files in case management software
  • Track case progress and ensure all required documents, forms, and authorizations are collected and confirmed
  • Order medical records, obtain photos, and complete FOIA requests
• Team Collaboration
  • Coordinate with law firm counterparts, insurance companies, and medical providers to support smooth communication
  • Collaborate with Client Case Manager Auditors and address any identified deficiencies
• Oversight & Reporting
  • Manage medical requests and treatment plans, ensuring adherence to prescribed schedules
  • Prepare essential reports
  • Provide oversight on case billings, budgets, and timelines with an emphasis on cost-effective, quality outcomes
• Compliance
  • Follow all software policies and procedures
  • Meet or exceed Key Performance Indicators (KPIs)

Requirements

• Experience
  • Strong background in personal injury case management
  • Working knowledge of medical records, legal documents, and HIPAA practices
  • Minimum of two years of legal case management experience is preferred (and prior insurance industry experience is a plus)
• Organization & Documentation
  • Strong follow-up, organizational, and document management skills
  • High attention to detail and accuracy in filing
• Communication
  • Fluent English at a C1 level or above required (written and verbal)
  • Excellent interpersonal and customer service skills
  • Bilingual abilities are a significant plus
• Work Style
  • Ability to work independently, follow instructions diligently, and integrate into a team environment
• Technology
  • Proficiency with Microsoft Office Suite or similar software
  • Strong typing skills
  • Willingness to learn new technologies and software
• Professional Conduct
  • Compassionate client interaction
  • Professional communication with attorneys, experts, and all stakeholders
• Education
  • High School Diploma required
  • BS/BA in Business or equivalent experience preferred
  • Paralegal certificate is a plus

Compensation & Benefits

• Salary: 6 - 9 USD per hour
• Paid training: Full, comprehensive paid training will be provided.

Location

• Remote / virtual independent contractor

Independent Contractor Notes

• This is an independent contractor position.
• You will provide your own equipment and handle all self-employment taxes (including Social Security) as required by your country’s laws.