Legal Case Manager

Overview

Independent contractor remote Personal Injury Case Manager roles are available for experienced professionals supporting law firms nationwide. This virtual position allows you to manage a personal injury caseload from anywhere while helping ensure client well-being and supporting legal teams.

This role is independent contractor (not employment).

Responsibilities

• Client advocacy: Guide clients through each step of their case, ensure timely communication regarding appointments and deadlines, and arrange transportation for medical treatments when necessary.
• Case coordination: Open and manage client files in case management software; track progress; ensure required documents, forms, and authorizations are collected and confirmed. Tasks include ordering medical records, obtaining photos, and fulfilling FOIA requests.
• Team collaboration: Coordinate with law firm counterparts, insurance companies, and medical providers to support smooth communication and ensure clients receive necessary legal and medical support. Collaborate with Client Case Manager Auditors and address any identified deficiencies.
• Oversight & reporting: Manage medical requests and treatment plans to adhere to prescribed schedules; prepare essential reports. Provide oversight of case billings, budgets, and timelines, working toward cost-effective and quality outcomes.
• Compliance: Adhere to all software policies and procedures and consistently meet or exceed Key Performance Indicators (KPIs).

Requirements

• Experience in personal injury case management, including a working knowledge of medical records, legal documents, and HIPAA practices. A minimum of two years of legal case management experience is preferred. Prior insurance industry experience is also preferred.
• Exceptional organizational skills with strong follow-up and document management; attention to detail and accuracy in filing.
• Communication excellence: Fluent English at a C1 level or above (written and verbal) with excellent interpersonal and customer service skills. Bilingual abilities are a plus.
• Ability to work independently and collaboratively, follow instructions, and integrate into a team-oriented environment.
• Tech proficiency: Proficiency with Microsoft Office Suite or similar software and strong typing skills. Willingness to learn new technologies and software is required.
• Empathy and professionalism when interacting with clients and maintaining professional relationships with attorneys, experts, and other stakeholders.
• Education: High School Diploma required. BS/BA in Business or equivalent experience preferred. Paralegal certificate is a plus.

Compensation & Benefits

• Salary: 6 - 9 USD per hour
• Paid training: Full, comprehensive paid training will be provided.

Important Considerations

• Independent Contractor Status: You will be responsible for providing your own equipment and handling all self-employment taxes (Social Security, etc.) as per your country’s laws.

Location

• Remote (virtual)