Legal Client Acquisition Specialist

Overview

This is a fully remote position for a Legal Client Acquisition Specialist focused on engaging and qualifying potential clients for partner law firms. The role involves managing inquiries from multiple channels, gathering detailed client information, and facilitating a smooth intake process to convert leads into clients.

Responsibilities

• Serve as the initial contact for individuals and businesses seeking legal services via digital marketing campaigns, website forms, and other communication channels.
• Collect and document relevant details about potential clients' needs and circumstances.
• Assess lead suitability based on partner law firms' criteria.
• Guide qualified leads through the intake and engagement process professionally.
• Maintain accurate records of all interactions, lead information, and conversion progress within the CRM system.
• Collaborate with internal teams and partner law firms to ensure seamless client transitions.
• Participate in training and development to stay current with industry best practices and client communication strategies.

Requirements

• Proven experience in phone sales, customer service, or intake, preferably within legal or professional services.
• Foundational understanding of legal concepts or experience in a legal support role (e.g., paralegal, legal assistant) is advantageous.
• Exceptional verbal and written communication skills.
• Strong active listening skills.
• Excellent organizational and time-management abilities.
• Self-motivated and able to work independently in a remote environment.
• Proficiency with CRM software and GSuite or similar tools is a plus.
• College diploma preferred.
• Openness to feedback and adaptability to evolving processes.
• Bilingual capabilities (e.g., Spanish/English) are an asset.
• Availability to work Monday–Friday, with additional availability every other weekend.
• Applicants must be located in Texas, Florida, or Nevada.

Compensation & Benefits

• Fully remote work environment offering flexibility and work-life balance.
• Competitive compensation package including team success bonuses.
• Opportunities for professional growth and development.
• Supportive and collaborative team culture.

Location

Remote position; applicants must reside in Texas, Florida, or Nevada.