Legal Client Acquisition Specialist

Overview

A growing organization is seeking a motivated and results-oriented Legal Client Acquisition Specialist to join their expanding team. This fully remote role is ideal for an individual with exceptional communication and interpersonal skills who is passionate about connecting with potential clients and driving growth. The specialist will manage inquiries from various channels and guide potential clients through the intake process, with the primary goal of qualifying leads effectively and facilitating their transition into valued clients for partner law firms.

Responsibilities

• Serve as the initial point of contact for individuals and businesses seeking legal services, responding to inquiries from digital marketing campaigns, website forms, and other communication channels.
• Collect and document relevant details about potential clients' needs and circumstances.
• Assess the suitability of leads based on criteria established by partner law firms.
• Guide qualified leads through the intake and engagement process to ensure a smooth and professional experience.
• Maintain accurate and detailed records of all interactions, lead information, and conversion progress within the CRM system.
• Collaborate with internal teams and partner law firms to ensure seamless client transitions.
• Participate in training and development opportunities to stay current with industry best practices, service offerings, and client communication strategies.

Requirements

• Proven experience in phone sales, customer service, or intake, preferably within the legal or professional services industry.
• Foundational understanding of legal concepts or experience in a legal support role (e.g., paralegal, legal assistant) is advantageous.
• Exceptional verbal and written communication skills with the ability to articulate information clearly and persuasively.
• Strong active listening skills to fully comprehend client needs and respond effectively.
• Excellent organizational and time-management abilities to manage multiple leads and responsibilities efficiently.
• Proactive and self-motivated, capable of thriving in a remote work environment with minimal supervision.
• Proficiency with CRM software and GSuite or similar productivity tools is a plus.
• College diploma preferred.
• Openness to feedback and willingness to adapt to evolving processes and client needs.
• Bilingual capabilities (e.g., Spanish/English) considered an asset.
• Availability to work Monday–Friday, with additional availability required every other weekend.
• Applicant must be located in Texas, Florida, or Nevada.

Compensation & Benefits

• Fully remote work environment offering flexibility and work-life balance.
• Competitive compensation package including team success bonuses.
• Opportunities for professional growth and development.
• Supportive and collaborative team culture.

Location

Remote position; applicants must be located in Texas, Florida, or Nevada.