Legal Content Manager, Content Intern and Fellow Program - Illinois Legal Aid Online (ILAO)

Overview

This role is part of the Content Team and involves maintaining accurate, relevant legal information for diverse audiences, with a focus on clear, accessible user experiences.

Responsibilities

Content publication and maintenance (55%)

• Own and maintain a content portfolio in designated legal areas, exercising independent judgment while collaborating with other editors on shared content, editorial governance, and group projects.
• Research, draft, edit, and publish legal information in assigned areas, following the organization’s content standards, style guide, and review processes.
• Complete content projects on schedule, including legal research, drafting, structural editing, plain-language review, proofreading, and publishing.
• Monitor changes in the law, external resources, and feedback from internal and external stakeholders to determine content impact.
• Collaborate with Product and Community Engagement Teams to inform the development of effective models, interfaces, and methods for delivering legal information.
• Assist with maintaining content in accordance with the style guide and review processes.
• Improve content quality assurance and prioritization processes with the rest of the Content Team.
• Use relevant data, including Google Analytics, user feedback, and internal dashboards, to prioritize updates in areas of responsibility.
• Supervise law students as assigned.
• Serve on at least one designated Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees advising on form design and plain language.

Supervise interns and fellows (35%)

• Lead, recruit, and manage the Content Intern and Fellow (CIF) Program in accordance with Content Team priorities and staffing needs.
• Collect, maintain, and report on program data as required by records retention and program evaluation practices.
• Collaborate with funders and law school partners on creating, filling, and supervising law student opportunities.
• Provide constructive feedback on legal research, drafting, editing, proofreading, and professionalism to law students as appropriate, and ensure feedback from Content Team members is implemented.
• Ensure interns and fellows are supported, acknowledged, appreciated, and feel included in the organization’s mission and the legal aid community.
• Support Content Team members in developing, assigning, and supervising law student projects.
• Network and build relationships in the legal profession, especially with the Public Interest Law Initiative, law schools, and the legal aid community.

Other activities (10%)

• Participate in staff meetings and other organizational meetings.
• Participate in organizational ARDEI activities.
• Participate in fundraising activities, including making thank you calls, signing letters, working in-person events, reviewing grant proposals, and contributing to grant reports as required.
• Other activities as assigned.

Qualifications

Required

• Law degree (J.D.) and admission to the Illinois bar.
• Minimum of 2 years of relevant legal practice or related legal experience (e.g., a judicial clerkship or work in legal aid, government, or a nonprofit legal organization). Illinois experience preferred.
• Experience turning complicated legal concepts into clear, actionable resources.
• Strong writing and editing skills with close attention to detail.
• Strong communication and interpersonal skills.
• Experience teaching writing, public speaking, legal research, journalism, or other editorial skills, including roles such as law review or moot court board, teaching assistantships, and supervisory positions.
• Demonstrated ability to manage assigned work to deadlines, adjust when priorities change, and keep a supervisor informed about workload and progress.
• Ability to work within established standards, processes, and decisions owned by others, including raising concerns through appropriate channels.
• Ability to work in a shared content environment where colleagues across teams may review, revise, or contribute to assigned content while maintaining clear communication and consistent standards.
• Ability to give and receive constructive feedback, resolve editorial disagreements respectfully, and evaluate proposed changes based on legal accuracy, clarity, and user needs.
• Ability to work effectively with legal content, product, and community engagement colleagues to improve how people find, understand, and use legal information.
• Understanding of how AI and other technologies can improve access to justice and support content creation, review, maintenance, and delivery, with attention to limitations and the need for human judgment.
• Willingness to learn new tools, test new approaches, and use feedback and results to improve workflows while maintaining legal accuracy and content quality.

Preferred qualifications

• Experience serving clients or working with courts, legal aid organizations, or community partners in Illinois communities outside Cook County, particularly in Central or Southern Illinois.
• Experience as a pro bono volunteer or participant in legal aid clinics.
• Experience in criminal law, traffic, family law, or general legal aid practice.
• Professional proficiency in written and spoken Spanish, including the ability to write, translate, and edit clear, accurate, and natural Spanish (Familiarity with Mexican Spanish preferred).
• Participation in a law journal, moot court, or other collaborative writing and editing projects as a law student or licensed attorney.
• Experience using Salesforce or similar constituent-management platforms.
• Experience working in web-based content management systems.
• Experience with Jira, Slack, GSuite or Microsoft Office.

Compensation & Benefits

• Salary range: $72,000–$80,000 (reflects 2–15 years of legal experience).
• Bilingual Spanish stipend: Bilingual Spanish staff receive an additional stipend.
• Benefits: Health and dental insurance; life insurance; long-term and short-term disability insurance; health and dependent care flex spending account; 15 paid days off and 15 holidays in the first calendar year of employment; 403(b) retirement plan with required 1% of salary monthly.
• Flexible workplace policy supporting remote work, wellness, and work-life balance.

Location & Work Schedule

• Remote or telecommuting: Primarily remote with periodic in-person meetings.
• Geography: Applications welcomed from across Illinois.

Position Type

Full-time