Legal Content Technician

Overview

Location: Canada or United States—Remote (Toronto preferred)

This role supports the expansion of an established legal technology product outside Quebec as new customers begin using the platform. Responsibilities combine customer implementation work with ongoing legal content and product maintenance.

Responsibilities

Customer Implementation

• Manage implementation work with a small portfolio of customers, coordinating timelines, deliverables, and follow-through from setup through completion.
• Configure the platform technology for customers during onboarding, translating agreed requirements into a usable setup.
• Build custom legal templates for individual customers during implementation and help ensure templates are ready for practical use.

Legal Content & Template Development

• Draft, model, review, and update business contracts and other legal documents for use within the organization’s software and products.
• Create reusable legal templates for the broader customer base and maintain existing content as product needs evolve.

Product Quality & Maintenance

• Perform quality checks on software, legal content, and related services to identify issues before they affect customer use.
• Maintain legal content within the product and support updates required as the customer base and market expand.

Legal & Customer Partnership

• Work with lawyers and other team members on related legal-content work, bringing questions forward when legal interpretation requires additional guidance.
• Contribute to customer support capability by identifying ways to improve implementation support and the ongoing customer experience.

Requirements

• Relevant education or equivalent experience: college diploma in a relevant field or equivalent practical experience.
• Legal or administrative track record: at least two years of experience as a legal assistant, legal technician, legal secretary, legal content editor, administrative technician, or in a related field.
• Business contract understanding: general understanding of legal contracts and ability to work carefully with business contract content.
• Technology proficiency: proficient with Microsoft Office applications and comfortable learning technology used to create and maintain legal content.
• English and French working ability: communicate primarily in English and have a good working understanding of French for collaboration and source material.
• Independent implementation ownership: ability to manage timelines, project work, and deliverables independently while maintaining accuracy and follow-through.
• Authorization to work in the US or Canada: the employer is not able to sponsor work visas or transfers at this time.

Preferred Qualifications

Not specified.

Compensation & Benefits

Benefits include:

• Comprehensive health and medical coverage.
• Paid time off.
• A structured learning and development program.
• Paid parental leave.

Full details are shared during the hiring process.

Location & Work Authorization Notes

• Remote role available in Canada or the United States (Toronto preferred).
• If selected for employment, you will be required to provide Form I-9 information to confirm that you are authorized to work in the United States.

Interview Process

• Recruiter Screen: discussion of background, legal-content experience, technology comfort, language capability, and approach to independent project work.
• Hiring Manager Screen: discussion of the role, customer implementation work, legal content, and how you would operate within the growing program.
• Team Interview: discussion focused on collaboration, legal-content work, implementation, and customer support.

What Success Looks Like

• By 3 months: developed a deep working understanding of the software and how legal content is configured within it.
• By 6 months: implementing customers alongside the team, managing meaningful parts of the work with support when needed.
• By 12 months: independently owning customer implementations and identifying opportunities to strengthen product support and customer service.

Application Guidance

Applications are reviewed individually without keyword screening. Submissions are most helpful when they include what you prepared, reviewed, configured, or implemented; who used the work; and the outcome (with numbers wherever possible). If you reference Microsoft Office or other technology, briefly explain what you used it to do, rather than listing tools alone.