Legal Innovation & AI Workflow Specialist (H/F)

Overview

The organization is seeking a Legal Innovation & AI Workflow Specialist to join its Customer Success team supporting Northern & Southern Europe, Western & Central Africa (NSE WCA). This role is based in Paris (75015) or can be performed remotely.

This position is designed for legally qualified professionals with a strong interest in AI, legal innovation, and client engagement, who want to work at the intersection of law, technology, and commercial impact.

You will partner with leading law firms and legal teams across the region (Europe and potentially Africa) to help them adopt, integrate, and optimize AI-powered legal workflows—particularly leveraging Lexis+ with Protégé and Protégé Workflows.

Responsibilities

AI adoption, legal innovation, and pre-sales support

• Partner with sales teams throughout the sales cycle to articulate the value of AI-driven legal workflows.
• Deliver compelling product demonstrations, use cases, and client-specific scenarios.
• Drive adoption and integration of AI-powered solutions (Lexis+ with Protégé, Protégé Workflows) into legal workflows, including research, drafting, review, and knowledge management.
• Advise clients on transforming their legal practice using AI to improve efficiency, quality, and risk management.
• Position yourself as a strategic partner on legal innovation initiatives.

Workflow design and optimization

• Analyse client processes and design optimized, AI-enabled workflows.
• Configure Protégé Workflows in line with firm-specific needs and standards.
• Identify inefficiencies and recommend scalable improvements.
• Share best practices to accelerate adoption, taking into account time pressures and varied working styles.
• Monitor client usage and work with customers to encourage effective and expanded use of the workflows.

Product feedback and collaboration

• Communicate the value achieved by clients, including efficiency, quality, and risk-related outcomes.
• Work with customers to understand existing processes and design improved approaches.
• Collaborate closely with Account Managers to drive adoption, engagement, and expansion within existing clients.
• Contribute to renewal strategies through strong value demonstration and stakeholder engagement.

Customer onboarding, enablement, and training

• Design and deliver onboarding and training tailored to different user groups and practice areas.
• Present solutions to senior stakeholders (e.g., partners, innovation leaders, Legal Operations).
• Lead interactive training sessions demonstrating AI-enabled workflows across research, drafting, review, and knowledge management.
• Create clear, practical training materials, including guides and short videos.

Pre-sales support (Business Development)

• Support RFPs, pitches, and workshops by translating legal needs into tailored AI solutions.
• Contribute to solution design aligned with client objectives and business outcomes.

Post-sales success (Account Management & Growth)

• Identify upsell and cross-sell opportunities based on client usage, needs, and maturity.
• Support account planning with insights on client value, risks, and growth potential.
• Contribute to renewal strategies through strong value demonstration and stakeholder engagement.

Product and solution testing (as applicable)

• Support testing of new features with a focus on usability, accuracy, and real-world application.
• Translate customer feedback into practical, actionable insights.
• Partner with product and development teams to inform future improvements.
• Measure and communicate ROI and value delivered (efficiency gains, quality improvements, risk reduction).

Requirements

Education and professional background

• Law degree (Master’s, LLM, or equivalent).
• Qualification as a lawyer/solicitor preferred.
• Experience in a top-tier or international law firm (or in-house legal team).
• Strong understanding of legal workflows and law firm operations.

Interest and experience

• Demonstrated interest or experience in legal tech, AI, or innovation (AI fluency is a strong advantage).
• Real-life experience implementing AI in a law firm or corporate legal team is required.

Commercial and client skills

• Strong business acumen and understanding of the legal services market.
• Experience working with clients in a consultative, solution-oriented environment.
• Ability to support sales cycles (pre-sales) and drive growth (post-sales).
• Proven ability to identify value drivers, upsell opportunities, and client expansion potential.
• Excellent communication and presentation skills, including with senior stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to translate complex legal and technical concepts into clear, actionable recommendations.
• Collaborative mindset and strong relationship-building skills.

Language

• Fluent English.
• French is a plus depending on the region.

Compensation & Benefits

Base pay range

• France – PARIS (RUE DE JAVEL): €53,100 - €88,600

If performed in any of the following locations:

• Belgium – Axis Parc; Belgium – Brussels (Rue de la Loi); Belgium – Brussels (Silversquare): €61,600 - €102,900

• DEU – Home Based – Berlin; DEU Home Based – Merseburg; DEU Home Based – Bad Soden; Germany – Berlin (Leipziger Platz); Germany – Düsseldorf (LexisNexis); Germany – Karlsruhe; Germany – Merseburg; Germany – Bonn; Germany – Kusterdingen; Germany – DUS – Johannstrasse; Home Based – Baden‑Württemberg; Home Based – Bremen; Home Based – Lower Saxony; Home Based – North Rhine‑Westphalia; Home Based – Rhineland‑Palatinate: €59,300 - €98,600

• DEU Home Based – Frankfurt; Germany – Frankfurt (Baseler Platz); Germany – Munich; Home Based – Bavaria; Home Based – Hamburg; Home Based – Hesse; Home Based – Munich; Home Based – Saarland: €62,200 - €103,500

• This role is covered by the Convention Collective Nationale de l'Edition, IDCC 2121.

• This job may be subject to a collective labor agreement in Belgium. Please consult with the hiring team for further details.

• Country-specific benefits are available.

Location

• Paris (75015) or remote
• Region coverage includes Europe and potentially Africa (NSE WCA).